Senior Support Analyst, Applications

Commercial Bank of Dubai (CBD)

Dubai, UAE

Ref: HP905-203

Job description / Role

Employment: Full Time

Job Purpose:

Second level support on compliance applications implemented within CBD

Principal Accountabilities:

- Analyze problems and business issues raised by the users with respected to the deployed applications systems.
- Lead and manage a team to provide support primarily for fircosoft, Oracle fusion, HRMS, AML and allied applications.
- Liaises with users to gather and consolidate the gaps existing in the deployed applications systems for enhancements.
- Coordinate with the database administrator and the data centre operators, as and when required to understand the data optimization and data modelling related issues.
- Coordinate with the IT applications systems unit / Project Leaders, to be aware of the projects that will be developed and implemented which will subsequently reach the maintenance and support phase.


- Technical support to User acceptance tests
- Involve in internal training programs, wherein will provide overview and user training to business users on matters pertaining to deployed applications systems.
- Develop user manuals for the system supported and conduct user trainings
- Provide awareness training on the systems implemented to members of the IT department as and when required.
- Perform any other assignments as advised by the unit head to support in achieving the unit objectives.
- Incident handling in respective applications as per bank laid out policy

About the Company

In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years.

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Analyst salaries in UAE

Average monthly compensation
AED 12,000

Breakdown available for industries, cities and years of experience