Job closed
Ref: GP186-5432
Job description / Role
Charterhouse is working exclusively with a global brand focused on Travel, Entertainment and Tourism which is looking to appoint a Senior VP of Brand Marketing and Customer Experience. This is a fundamental role which will take overall responsibility for developing the entire brand marketing, communication and customer experience strategy on behalf of the organisation.
This role will work closely with key stakeholders to recommend and develop the brand strategy, ensuring that the brand messaging is consistent across all channels and aligned with the company’s long term vision. As Senior VP the core areas of focus will be brand development, customer experience, and communications, supported by a team of senior managers who will directly report in to this role. This role will assume all responsibility for crisis management planning and the press office to ensure all communications safeguard the brand reputation and are handled in an appropriate manner.
In addition, this role will require excellent problem solving skills, ability to work well under pressure and agility to adapt to changing priorities across the business. You will manage and lead the analysis and set key metrics relating to customer engagement, loyalty and segmentation.
Requirements
To be considered for this role a Degree in Marketing or related field with at least 12 years MarComs experience in a senior management role is required. The ideal industry background would be Tourism, Travel, Transportation or Entertainment leading a Brand Marketing/Corporate Communications department.
Proven ability to engage at stakeholder level and effectively project manage cross functional teams is an essential requirement. A background in advertising and media relations would be highly advantageous as this will be a large focus of the role.
About the Company
The Charterhouse brand and business was launched in Dubai and the Middle East in April 2004 by a team of international recruiters and management consultants, after its inception in Sydney, Australia in September 2003. Charterhouse Middle East is now positioned as the leading regional recruiter within its area of disciplines and functional markets.
Charterhouse offers professional and bespoke contingency and retained search services to all sectors of the market. Service quality is guaranteed, thanks to a particular focus on flexibility. Charterhouse was the first international search and selection business to establish Dubai as its base. The growth in the Middle East region has been mirrored by Charterhouse globally, with offices now in Qatar, Hong Kong, Singapore, Melbourne and Sydney.