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Service after Sales (SAS) Coordinator

Rothenberger Middle East FZCO

Dubai, UAE

Ref: RP770-04

Job description / Role

Employment: Full Time

- Point of contact for the customers' service and repairs booking
- Schedules the collection & delivery of machines from and to customer site.
- Prepare repair estimate and send to customer for approval and follow up
- Responsible to keep track of all repairs and ensure timely completion
- Responsible for inventory management - ensure timely availabity of stock used for repairs by coordinating with the Purchase Department.
- Responsible for scheduling site visits of technicians
- Ensures that the physical stock in the warehouse matches with the internal ERP system.
- Communicates with the supplier for warranty and claims.
- Issues repair invoices and coordinates with customers for the collection of payments upon delivery.
- Responsible for the custody and disbursal of petty cash
- Arrange Cash and Cheque Collections received and remittance to head office without delay.
- Responsible for display arrangements in the showroom.


- Male
- High school diploma or equivalent
- At least two years of working experience as a SAS Coordinator in the middle east
- Basic understanding of electrical, hydraulic and other systems
- Working knowledge of hand tools, common appliances and devices
- Experience managing repairs from acceptance to delivery on time
- Strong managerial, organizational, technical, communication and negotiation skills
- Proficient MS Office skills (including Excel and Word)
- English language is a must
- Driver license will be an advantage

About the Company

For more than 60 years, Rothenberger has been a worldwide leader in producing innovative, technologically demanding pipe tools and machines for lavatory, climate-control, gas and environmental technology.

As the preferred partner of professional users, Rothenberger offers complete solutions for pipe installation and associated service and maintenance work. With more than 5,000 products made by Rothenberger, we offer the world's most complete line of modern premium pipe tools and machines, as well as environmental technology.

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