Job closed
Ref: HP440-240
Job description / Role
Principal Functions:
- Work with Marketing Teams to design and build new Managed Security services with achievable SLA’s.
- Responsible for Audit, Reporting KPIs and SLAs for Delivery, Operations and Platform.
- Responsible for Resources and Skills availability. Also, responsible for Certifications on Quality Standards Like ISO.
- Capacity management, Vendor Payments and Licenses Management.
Duties & Responsibilities:
- Initiate and implement new QA ideas and concepts to improve the efficiency and effectiveness.
- Reviews and advises on the development of policies, procedures, guidelines, standards and operating practices in respect of Cloud network/ service quality.
- Study existing infrastructure and identify potential gaps.
- Collect historic data for analytic and reporting to propose recommendations.
- Skilled with reporting and trend analysis of deployed resources. Reviews the issues/ concerns about availability, resources and performance of deployed resources of Cloud projects.
- Document best practices & methodologies.
- Responsible for Audit, Reporting KPIs and SLAs for Delivery, Operations and Platform.
- Responsible for Resources and Skills availability. Also, responsible for Certifications on Quality Standards Like ISO.
- Managing Capacity of the platform with respect to the business demand.
- Managing/Coordinating for DC Infrastructure and 3rd party Infra providers for the same.
- Performing quality checks and administer the facilities.
- Participates and assists onboarding managers in the preparation of project plans.
- Coordinates as required with other Engineering sections, contractors and consultants and follows up as required.
- Understand RCA analytics to avoid future incidents.
- Risk Analysis and suggest improvement by developing mitigation plans.
- Process consolidation and optimization, develop new or enhance existing processes to boost section efficiency.
- Able to resolve of complex issues/ concerns with minimal supervision.
- Participate in Engineering-Cloud related policies & procedures developments.
- Provides feedback to higher management and highlight variance in standard practices.
Requirements
- Engineering or technical degree with additional education in Security Architecture for complex environments, Security deployments or platforms.
- ITIL V3, PMP, Six Sigma,CISM
- 5+ years field experience
About the Company
Etisalat has been the telecommunications service provider in the UAE since 1976, and has built up a modern telecom infrastructure and established itself as an innovative and reliable operator.
Etisalat stands 140th among the Financial Times Top 500 Corporations in the world in terms of market capitalization, and is ranked by The Middle East magazine as the 6th largest company in the Middle East in terms of capitalization and revenues. The Corporation is the largest contributor outside the oil sector to development programmes of the UAE Federal Government, and is an award-winning socially responsible corporation. Etisalat has also won accolades from across the region for its nationalization programme.