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Job description / Role
Main responsibilities:
- Forecast goals and objectives for the department and strive to meet them.
- Schedule visits to customers under warranty /under paid service on regular bases & as needed to extract more business for service department.
- Enhance safety for all technicians and operation in the department, in addition to the proper tools carried by the technicians as well as technician’s appearance. safety gear for technical staff and all safety signs may require at work must be strictly utilized.
- Determine and comply all the warranty terms from the manufacturers toward The Company and the Warranty from the Company toward the customer.
- Follow up all warranty claim till replacement parts or credit is received from the manufacturer.
- Prepare and administer an annual operating and sales budget for the Service Department and follow to achieve this management approved budget.
- Understand, keep abreast of, and comply with local regulations that may affect service warranty or sales. (For example: servicing steam boilers).
- Review all Technical Bulletin received from suppliers and share them withall technicians as necessary & filed it properly.
- Monitor & report any repeated incident in a machine which could be as manufacturer repeated defect and communicate with the manufacture to highlight this incident so they can rectify it in future, keep management informed
- Enhance & Monitor direct attendance of technicians in order to efficiently utilize the technician’s time.
Provide technical assistance to Service department employees whenever need it.
- Forecast goals and objectives for the department and strive to meet them.
- Schedule visits to customers under warranty /under paid service on regular bases & as needed to extract more business for service department.
- Enhance safety for all technicians and operation in the department, in addition to the proper tools carried by the technicians as well as technician’s appearance. safety gear for technical staff and all safety signs may require at work must be strictly utilized.
- Determine and comply all the warranty terms from the manufacturers toward The Company and the Warranty from the Company toward the customer.
- Follow up all warranty claim till replacement parts or credit is received from the manufacturer.
- Prepare and administer an annual operating and sales budget for the Service Department and follow to achieve this management approved budget.
- Understand, keep abreast of, and comply with local regulations that may affect service warranty or sales. (For example: servicing steam boilers).
- Review all Technical Bulletin received from suppliers and share them withall technicians as necessary & filed it properly.
Monitor & report any repeated incident in a machine which could be as manufacturer repeated defect and communicate with the manufacture to highlight this incident so they can rectify it in future, keep management informed
- Enhance & Monitor direct attendance of technicians in order to efficiently utilize the technician’s time.
- Provide technical assistance to Service department employees whenever need it.
- Conduct regular meetings with Service department employees to discuss activities and problems of mutual interest and to develop strategies for a more efficient operation.
- Develop, enforce and monitor guidelines for working with customers to ensure maximum customer satisfaction, e.g. (respect promises, attend on time, solve problem, communicate with customer of any changes ….etc.).
- Handle customer complaints directly or indirectly according to the company terms & condition.
- Establish and enforce a pricing policy that balances volume, customer loyalty, and the cost of doing business
Reporting to: General Manager
Requirements
- University Qualifications: Preferable with Bachelors Degree
- Nature and length of previous experience: with 3 years of experience as a service manager
- Soft Skills and Personality traits: leadership ability, teamwork
- Age Range: 25-40 year old
- Gender Preference: Any
- Nationality Preference: Any
- Language Fluency: English
- Current Location: Any
About the Company
Welcome to Newmatic, the region's most experienced Commercial Laundry Equipment and Spare Parts specialists since 1993.
We have built our reputation on providing competitive solutions to our customers.
Our business techniques and service are constantly evolving to satisfy the demands of our growing customer base.