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Shift Team Leader


Abu Dhabi, UAE

Ref: RP962-640

Job description / Role

At DarkMatter, we are building an organisation of specialists to provide the ultimate integrated cyber security protection available. Whatever the scope, scale or sensitivity of our clients' work, we'll assess their risks, resolve their vulnerabilities and always keep them ahead of the threat, offering them the best possible products and solutions.

The Role:

In this role, you will:

- Work with the OS Administration and Engineering Section and application development groups to ensure that they have the resources required to support the application environments.
- Ensure that all supported infrastructure environments are fully documented, including procedures for their use and management.
- Development of customer support processes, technical planning, and work coordination
- Identifies modifications to implement and improve operational support
- Assisting Tier 2 level operational support with after action reports such as Root Cause Analysis Reports, to include researching potential incident/problem mitigation and preventive measures and assisting with putting those measures in place.
- Provide day-to-day Tier 3 level operational support including responding to incidents, troubleshooting, and executing corrective action.
- Identifies modifications to implement and improve operational support
- Participate in the design, planning, and implementation of new projects / technologies and ensuring that the solutions are highly available and performing.
- Plan and ensure compliance with established best practices, related policies and legislation
- Ensure that all supported infrastructure environments are fully documented, including procedures for their use and management.
- Ensure that shift based teams are managed effectively ensuring maximum availability, service hours coverage and skills effectiveness


To bring your dream to life, you'll need:

- In a shift based role possessing a broad and extensive experience across network, security, database, servers and storage in a Tier 3 shift team leader role
- Intermediate level experience in different network automation tools, protocol analyzers, network operating systems, such as NetBrain, Cisco Products
- Intermediate level maintaining, administering, troubleshooting and supporting complex enterprise networks that are build on a number of vendor technologies and includes L2 and L3 switching, routing, firewalls, DMZs and network monitoring.
- Intermediate level experience in managing and administering Load Balancer such as HAproxy., switches such as Cisco Catalyst and Nexus
- Intermediate level knowledge of Network protocols and packet filtering
- Intermediate level experience in routers, switches including NetScout Packet Flow, Radius / TACACS, Network Performance Tuning
- Intermediate level experience in managing network security process and systems
- Intermediate level with devising, implementing and evolving security policies and Firewall configurations
- Intermediate level experience in different network automation tools, protocal analyzers, network operating systems, such as NetBrain and Cisco Products
- Intermediate level experience in one or more of the following Dell/EMC products and systems,Unity, Avamar, DPS, ML3 Tape Library, R640 servers and Data Domain
- Intermediate level experience in, Vmware vCenter, Vmware Horizon/View/VDI, Vmware Suite
- Intermediate level experience in automating, maintinging, upgrading and supporting Enterprise Linux / Open Source environments
- Using Open Source software and tools on a Linux environment; Automating the management of the estate with scripting and other automation tools for patch management, monitoring and support.
- Intermediate capabilities in SQL and NoSQL Data Bases such as, MySQL
- Intermediate capabilities and experience in IT and Database management, monitoring and optimization tools

Working in Abu Dhabi

At DarkMatter, we're turning our biggest ideas into reality in the fastest moving and most dynamic city on the planet. Working here, you'll lead technical innovation in the region while taking advantage of all Abu Dhabi has to offer. From first class healthcare and education, to superior living accommodations and cultural attractions, you'll find your ideal career and more in this global crossroads. The UAE is one of the safest and most secure areas in the world. And with its location between Europe, Africa and Asia, you'll expand your worldview in just a short flight. But you won't have to venture far from the city to experience its diversity. You'll find people of over 50 nationalities working at DarkMatter. Join us and see that while far away from the concrete tech jungle, Abu Dhabi is an oasis where your latest innovations will thrive and grow.

About the Company

DarkMatter is transforming the cyber security landscape. Headquartered in the UAE and operating globally, we're the region's first and only fully integrated digital defence and cyber security consultancy and implementation firm. Our elite team of global experts deliver advanced, next-generation solutions to governments and enterprises across the cyber security spectrum.

We help clients simplify the enormous complexity of today's ever-evolving cyber threats. Our vision is to protect the future by securing its technologies. Innovation and Research are cornerstones to our development and the activities in these areas underpin our entire range of offerings, including Secure Communications, Public Key Infrastructure and Big Data & Analytics products.

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