Shop Manager - Roger & Gallet

Job description / Role

Retail and Distribution Group based in the MENA Region, in 12 countries, with 12, 000 employees. We operate in the avenues of fashion, beauty and media. We have over 100 entities under our umbrella Group called 'Chalhoub Group'.

JOB TITLE: Shop Manager - Roger & Gallet - City Walk

We are currently recruiting an exciting role Roger&Gallet boutique opening in City Walk.

The ROGER&GALLET signature style is 'avante-garde tradition'. Through their innovative, luxury products, ROGER&GALLET have created a unique and exceptional world of scents, beauty products and fragrances.

Nature is at the heart of every product with up to 95% natural ingredients. All products contain 100% distilled precious essences whose numerous properties have been proven through time.
For over 150 years Roger & Gallet have been developing timeless products and have remained the official supplier of countless royal courts.

If you have a passion for beauty and fragrances then this role could be for you! We are looking for someone with the ability to lead a team to drive business and that has been in a supervisory/managerial role for at least 4 years. The role will oversee a team of 3 sales executives and report to the

Job Summary:

The Shop Manager is responsible for managing the team ensuring to achieve the sales targets through outstanding guest experience, deliver sales reports, and manage efficiently the stock as he/she is fully accountable of the inventory process and result. In addition, he/she is accountable for the implementation of the company's policies and procedures. In their endeavor to excellence, the fundamental values all our employees must possess are Commitment, Integrity, Empathy and Flexibility

Main Responsibilities:

Sales Achievement

* Conduct sales analysis, follow up on market trends and monitor the competition's activity
* Propose ways to improve the business: in store merchandizing, opening hours, product mix...
* Produce quantitative and qualitative sales report
* Be present in the shop floor to generate sales and handling VIP customers.

Guest Experience

* Identify customer potential needs and use initiatives to meet those needs
* Ensure consistency in guest experience delivered and handle all complaints
* Ensure building, maintaining and using the customer data base.

Stock Management

* Enter all received goods and ensure stock control and proper record of all stock movements
* Supervise the replenishment process to avoid and report any over stock along with the suggested corrective action
* Prepare for the inventory.

General Operations

* Coordinate with the back office, suppliers, logistics, marketing and merchandizing team regards of new launches, in store animation or renovation and provide feedback accordingly
* Follow up on different issues with Mall Management such as mall promotions, permits, security...

Merchandising

* Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display, lighting and stock rotation
* Implement all merchandising as per the brand's visual merchandising guidelines
* Conduct daily walkthroughs to check presentation standards.

Man Management

* Prepare schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff
* Can be involved in the recruitment process of Shop Staff and Sales Executives within his/her domain
* Manage, engage and delegate the responsibilities of the team reporting to him/her
* Conduct the appraisal and assessment of own team members
* Responsible for coaching and training own team members.

Requirements

Ideal Profile In their endeavor to excellence, the fundamental values all our employees must possess are Commitment, Integrity, Empathy and Flexibility.

Education:

* University Degree preferably in Business Administration or Marketing Previous Experience
* 4 - 5 years preferably in retail shop management
* Team management experience of at least 5 people.
* Must be able to conduct performance reviews and deal with challenging situations with professionalism Linguistic Skills
* English: required
* Arabic: preferable

Retail Technical Competencies:

* Retail Affinity & Understanding
* Business & Commercial Acumen
* Operational Excellence
* Foresight & Creativity
* Superior Guest Experience

Organisational Adaptability Behavioural Competencies:

* Manners
* and Attitude
* Always stay positive, even under difficult circumstances. Build rapport with customers and colleagues
* Teamwork
* Show team leadership qualities
* English: required
* Always willing to help others to achieve the team's goals
* Trustworthiness
* Always stay punctual. Can always be relied upon to deliver what was promised. Anticipates others' needs and over-delivers

We Can Offer You:

* Staff discounts at all participating Chalhoub partner brands
* The chance to live and work in a dynamic regional retail hub

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.