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Shop Supervisor

Chalhoub Group


Ref: GP285-1073

Job description / Role

We are Chalhoub Group, a leading family business in the world of beauty, fashion and gifts. We have blended our Middle East expertise and intimate knowledge of luxury to offer service excellence to all our partners and a unique experience to all our customers for over 60 years

As we continue to grow, it's our vision to become a hybrid retailer, bringing luxury experiences to the fingertips of customers everywhere.

Our passionate teams drive our vision forward, without them, we couldn't create luxury experiences for our customers. Through opportunities, development and support, we empower each and every employee to achieve their career goals - and beyond. It's an exciting journey we're on, and one you could be part of.

What we are looking for : Shop Supervisor - L'Occitane

What you'll do:

- Achieve the sales target allocated to the store
- Participate with the sales executive team in generating sales through high selling techniques
- Build and maintain guest experience standards in order to build strong loyalty
- Ensure consistency in customer service delivered and handle all complaints
- Enter all received goods in the inventory and ensure proper record of all stock movements
- Order and replenish all goods to avoid any out of stock situation
- Prepare for the inventory
- Maintain high standards of Visual Merchandising, housekeeping guidelines
- Conduct daily walkthroughs to check presentation standards
- Prepare schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff
- Define areas of responsibility for each sales team member
- Manage, engage and guide the team.


What are we looking for?

- Experience in Luxury Retail, ideally from a Beauty Background with a Skincare focus.
- Previous success record in managing day-to-day operations in a Shop.
- Punctuality, precision and adaptability
- Excellent spoken and written English. Arabic is also highly valued.
- Business acumen and commercial awareness regarding the UAE Retail Market.

We can offer you:

- Chance to embrace a challenging job
- Excellent career development opportunities
- Opportunity to work with the world's most successful luxury brands
- Discount at all participating Chalhoub partner brands

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.

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