Job description / Role
To provide operational support to the business by performing administrative and excellent customer service while consistently and professionally demonstrates the values of the company while supporting the company vision, mission and exceeding customer expectations.
• Ensure shop is always clean and tidy.
• Attending customers on the telephone, face to face and via email.
• Assessing items before and after repair.
• Responding to customers' inquiries relating to stock, pricing, availability, and procedures related to all products.
• Ensure all visual merchandising and displays are looking at their best.
• Embroidery as per customer request.
• Preparing, sending, and following up orders.
• Photograph incoming stock to meet company specifications.
• Withdrawal of sold socks.
• Manage stock inventory.
• Serve as the timekeeper through administering the project management tools use by the organization.
• Ensuring implementation of action plans in coordination with Managers to achieve the set target and tasks.
• Prepare daily sales report such as cash and credit card collection to Accounts.
• Providing general administration support such as photocopying, filing and completing standard forms and responding to routine correspondence.
• Updating inventory database.
• Other ad hoc duties assigned by the management.
• Team Player
• Time Management
• Build Rapport
• At least 2 years customer service and administration experience in UAE.
• Pleasant frontline personality.
• Understanding of Luxury Brand.
• Proven experience in merchandising, handling shipments and reports.
• Proficient in Excel, Word and Outlook and able to learn navigation of other software.
• Ability to use project management software.
• Attention to detail.
• Excellent interpersonal and communication skills
• Proactive, hardworking, motivated approach.
• Ability to work with minimal supervision.
• Ability to communicate both written and verbal in Arabic is a plus.
About the Company
The Cobbler is the only premium gentleman footwear bespoke, repair and retail establishment in the United Arab Emirates . This unique concept was established by marketing expert Sibylle Arnold Shish upon her arrival to Dubai in 2008. The family business initiated their concept by creating a unique experience that will restore your luxury shoes using highly skilled Cobblers and traditional shoe making techniques.
The Cobbler provides a rare service where customers have the opportunity to design and create gents shoes specially customized to their needs. Our gentleman's retail destination provides a line of customized slippers for the family along with accessories and shoe care treatment products.
Well practiced in shoe repair, we use the highest quality of materials to ensure your footwear gets the best. These services are needed to ensure longevity in your luxury footwear.
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