Posted
Ref: RP714-16099
Job description / Role
Company Description
Sofitel Al Hamra Beach Resort
Job Description
- Greet all arriving and departing guests by name.
- Communicate guest preferences to relevant departments and co-workers.
- Receive and respond to all guest concerns, comments or complaints with discretion and urgency.
Requirements
- Introduce guests to the receptionist/therapist, if an advisor is not available, advise all incoming guests of spa procedures, special instructions, additional available treatments and services.
- Maintain positive guest relations at all times, including in-house guests, day guests and telephone enquiries.
- Ensure that all the standards of guest service are as set in the spa training manual and conducted as per the standard operating procedures.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.