Spa Manager

Job description / Role

This is a great opportunity to join one of the best spas in the UAE.

Key role:
To manage all Spa services, products, treatment menu, and facilities. Provide positive leadership to all service professionals within the department. Full understanding of Spa Operation standards and implement policies and procedures to generate sales revenues.

Job Responsibility:

Financial
• Provide neat, legible payroll records in a timely manner
• Increase revenue base and maximize revenue in both service and retail sales, based on targets given
• Comprehend budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Manage supplies and equipment inventories within budget.
• Understands the impact of department's operations on the overall property financial goals and objectives
• Effectively drive treatment delivery to meet, and where possible exceed, targets
• Improve stock variance to 0%
• Ensure daily sales, cash collection is accurate and complete

Operations
• Fully understand of Spa operations standards and implement policies and procedures to generate sales revenues.
• Up-sell services/treatments and products for the Spa to guests, & members.
• Legibly complete requisition for additional supplies/materials
• Attend all required meeting and training sessions. ·
• Access all functions of computer software system in accordance within company specifications. Maintain working knowledge of computer software system
• Maintain high standards within the spa and oversee the staff to ensure smooth running of operations
• Proactive when dealing with guest expectations and complaints, acting within limit of authority
• Ensure effective management of booking system
• Maintain and manage data base , records and logs of the spa as per the SOP’s
• Maintain stock level and inventory
• Administer opening & closing of the Spa
• Maintain cleanliness of work station and surrounding work areas and ensure that daily cleaning duties are observed

Human Resources
• Disciplinary procedures and documentation are completed according to standards of the spa
• Use and accept criticism constructively
• Optimize staff utilization by reducing staff absenteeism, sick leave, and resignations
• Solicits employee feedback, utilizing an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
• Brings issues to the attention of the Spa Director and Human Resources as necessary
• Observe service behaviors of employees and providing feedback to individuals.
• Ensures employees understand expectations and parameters
• Provide coaching and counseling to staff members as needed with the guidance of the Spa Director & Human Resources
• Oversee health & safety in the Spa at all times

Customer Service
• Ensure through your work the comfort and satisfaction of customer
• Provide positive leadership to all service professionals within the department.
• Display a courteous, polite, unpretentious, and helpful manner at all times.
• Always aim to improve clients’ confidence and maintain a strong corporate image
• Sets a positive example for guest relations
• Interact with guests to obtain feedback on product quality and service levels
• Handle guest problems and complaints
• Empower employees to provide excellent customer service
• Emphasize guest satisfaction during all meetings and focus on continuous improvement
• Strives to improve service performance
• Ensure high standard of customer care, treatment delivery and time reporting
• Develop and maintain excellent relationships with all guests and member

Requirements

Essential Skills required:
• Essential prerequisite is experience in spa industry
• Well developed computer skills particularly in the use of MS office, Email & Spa Software
• Strong planning, customer service, organizational and analytical skills
• Ability to motivate others through leadership and creativity
• Self starter, able to work independently
• Excellent Customer Service Skills
• Good time management, planning and follow through
• Strong inter-personal with team members & Head Office Personnel
• Attention to details and accuracy
• Willingness to work under a flexible schedule
• Team Player, willing to accept challenges and able to meet them.
• Ability to multi-task
• Excellent communication skills, both in speaking and written correspondence

About the Company

GG Selection is a search partner with an international presence, clients in diverse industries, and a network of talent for all levels of seniority and experience. We’re not limited by industry or geography, and we treat every brief and every client like the individual case it is — never making assumptions or taking anything for granted, and always tailoring our service to the needs we discover.