Spa Receptionist

Job description / Role

At Fairmont Hotels & Resorts, your primary responsibility is to provide the Guest with a warm and inviting welcome into the spa. You will provide efficient and courteous services to Guests and Members at all times, and have thorough knowledge and details of all Spa treatments and retail products.

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Be a part of the Fairmont Flagship Hotel in the Middle East
- Experience the hustle of a dynamic, fast paced hotel located in the heart of the City's commercial district
- Take advantage of opportunities to be recognized for your professional contributions
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

- Demonstrate Accor & Fairmont's ServicePlus Standards in all interactions
- Welcome and assist Guests' according to FHR Brand Standards
- Is an ambassador of Fairmont Dubai by providing memorable Guest experiences
- Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning Guests
- Provide information and literature about the facilities and services in person and via telephone
- Possess knowledge about all aspect of the treatments and the facility to ensure Guests are provided with accurate information, and inquiries are responded to with complete details
- Make reservation for spa treatments and personal training sessions
- Ensure that attention to details is accurately maintained with each Guest reservation and all Guest requirements or issues are clearly stated to ensure smooth service delivery
- Control entry into all areas of facility by restricting all unauthorized individuals
- Thoroughly understand and adheres to proper credit, and cash-handling policies and procedures
- Maintain inventory of supplies and retails products
- Provide Spa tours, when needed
- Follows Occupational Health and Safety regulations
- Report suspicious people, behavior, and vehicles to Hotels Security
- Ensure adherence to Accor's Code of Ethics
- Follow outlet policies, procedures and service standards
- Follow all safety and sanitation policies when handling food and beverage

Requirements

Your experience and skills include:

- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Strong interpersonal and problem solving abilities
- Ability to work well under pressure in a fast paced environment
- Must possess outstanding Guest service skills, professional presentation and sophisticated verbal and written communication skills
- Must be Guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
- Computer literacy in Windows, MS Office Suite, Fidelio PMS system, SpaSoft, and Micros is recommended
- Ability to work cohesively and collaboratively as part of a team

Your team and working environment:

At Accor, we are Heartists!
Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Fairmont DBI. Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.