Posted
Ref: RP714-15640
Job description / Role
Company Description
Banyan Tree Group is one of the world's leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group's diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree , Angsana , Cassia , Dhawa and Laguna , and the highly anticipated new brands of Homm , Garrya , Folio, and two new Banyan Tree brand extensions - Escape and Veya .
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.
Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a ?tness center and 7 dining options.
Job Description
Summary
Dedicated and skilled Spa Therapist with a passion for wellness and beauty. Proficient in performing a variety of services, including body massages, body treatments, and beauty treatments, tailored to meet the unique needs of spa guests. Committed to upholding the spa's standards of excellence, ensuring the delivery of high-quality services that promote relaxation and rejuvenation. A detail-oriented professional with a focus on creating a positive and memorable spa experience for clients.
Responsibilities
- To prepare, clean and tidy spa premises.
- To be fully aware of the daily booking programmed and to update any changes to the reception.
- To check the following day's appointments at the end of each day and to make necessary preparations accordingly.
- To provide body massages, body treatments, facials, manicures, pedicures and hair care to spa's guests.
- To check and maintain product supplies at the beginning and end of each day.
- To check Spa Card carefully for specific instructions or guest requests.
- Replace soiled linen in the treatment rooms with clean one.
- Check and clear all spa fresh materials in the preparation area on a timely basis.
Guest Interaction
- To ensure that the guest is greeted by their family name as far as possible.
- To ensure guest comfort during the treatment by monitoring room temperature, lighting, sunlight and music level.
- To report any guest comments or complaints to the Spa Services Supervisor as soon as convenient. In the absence of Spa Services Supervisor, guest comments should be reported to the Spa Manager.
General
- To have a complete understanding of and adhere to the Spa and company's policy and procedures.
- To ensure spa's grooming standards are adhered to.
- To contributes the morale and team spirit of company by maintaining excellent work collaboration.
- and relationships among associates within the company, gallery and hotel.
Performance Evaluation Criteria
- Quality of treatments. Proficiency in roles at required level.
- Guest contact skills.
- Teamwork.
- Mystery Shopper Results.
- Conversant with relevant emergency procedures.
- Knowledge or relevant rules and regulations.
- Knowledge of the company, spa and its environment.
- Knowledge of hygienic, safety and security procedures.
- Knowledge of relevant guest satisfaction standards.
- Language requirements met or exceeded.
Abilities/Key Competencies/Skills
Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company's Heartist service culture to be responsive, respectful and deliver a great experience.
Leading Myself
- Positive Orientation
- Operational Decision Making
- Self-Development & Management
Leading Others
- Developing an Empowered Team
- Leading an Engaged and Diverse Team
- Communication
Leading the Business
- Advocating Guest Passion
- Business Planning and Analysis
- Business Improvement and Change
Requirements
Experience/Certificates/Education
- Prior experience in a luxury hotel spa is required.
- Completion of a recognized spa therapy training program is a must.
- Proficiency in various massage modalities, including Swedish and deep tissue.
- Understanding of human anatomy for tailored client treatments.
- Understanding of human anatomy for tailored client treatments.
- Understanding of human anatomy for tailored client treatments.
- Adherence to strict hygiene and sanitation practices.
- Knowledge of spa products, including oils and skincare items.
- Knowledge of spa products, including oils and skincare items.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.