Posted
Ref: RP714-16123
Job description / Role
Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
Job Description
- Assessment of all therapists, constant development and training in specialist treatments and customer service.
- Provide treatments and training within the therapy department to the highest standards of service whilst supporting the Manger with business demands.
- Constantly maintain high levels of room and therapist presentation ensuring rooms are kept in a clean, hygienic, safe and well-maintained condition.
- Fully understand and monitor daily treatment and retail sales revenues and ensure these are effectively communicated to all therapists.
- Liaison with product suppliers regarding training needs, improving retails sales, stock, retail displays and promotions.
- Organize and control an effective stock management system of all treatment and retail product, following standard Purchase Order procedures.
- Assist the Spa/Therapy Manager, interview, trade test and select all new therapists.
- Carry out regular appraisals of all therapists in accordance with the hotel personnel procedures.
- Ensure the efficient and effective scheduling of therapist rosters comply with business needs of the company.
- Do Monthly Stock Inventory, Communication meetings.
- Deliver performance in retail and aesthetic/spa treatment sales, aiming to meet or exceed targets as set by Spa Manager.
- Maximize sales from all business centers in the spa by up selling and cross sales.
- Produce a sales action plan which will facilitate the retail and treatment sales
- Participate in sales and marketing in-house events.
- Deliver performance in retail and spa treatment sales, aiming to meet or exceed targets.
Requirements
Qualifications
- Previous experience as a Therapist in Luxury Hotel
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.