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Specialist - Business Performance

Abu Dhabi Commercial Bank (ADCB)

Abu Dhabi, UAE

Ref: LP452-593

Job description / Role

To manage the monitoring and reporting of Wholesale Banking businesses key performance indicators and management objectives and respective variable pay plans to facilitate and support targeted business growth in line with the business strategy and plan.

Business Performance Monitoring: Manage, coordinate and facilitate respective Wholesale Banking businesses key performance indicators discussions and definitions and variable pay plan (VPP) compositions to ensure a business monitoring framework is implemented in line with bank standards to support targeted business growth

Business Management Information: Oversee and produce business management information; ensure accurate monitoring of business performance indicators and complete ongoing business controlling to facilitate internal business management reviews for key stakeholders

Variable Pay Plans Management: Manage overall support for WBG VPP processes, ensure performance data accuracy and sign off by HR and Finance to deliver variable pay plans within the agreed timeframes and in line with bank standards.

Portfolio Management: Monitor customer portfolios to ensure portfolio quality portfolio composition; risk recognition; accounts strategy and industry intelligence are aligned with the bank’s risk strategy and Market conditions.

System Maintenance and Development: Oversee maintenance of business performance systems and toolkits to ensure information input is as per requirements to process and complete all business performance monitoring activities.

Vendor Management: Liaise with external vendors and service providers in all matters and issues related to business performance systems to ensure they are managed in line with bank’s standards.

Policies, Processes, Systems and Procedures: Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders.

Self-Management: Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance.

Customer Service: Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions.


Minimum Experience: At least 7 years of experience in banking / financial services

Minimum Qualifications: Bachelor’s Degree in relevant specialisation

Knowledge and Skills: Business Intelligence, Controlling and Administration, Processes and Project Management, Financial Analysis

About the Company

Founded in 1985, ADCB employs more than 4,000 staff from 62 nationalities, serving over 600,000 retail customers, and approximately 50,000 corporate and SME clients. The bank operates in 48 branches, 4 pay offices, 2 branches in India, 1 branch in Jersey and a representative office in London. By the end of March 2015, the total assets of ADCB amounted to AED 207 billion.

ADCB is a full-service commercial bank that offers a wide range of products and services including retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate, currency derivatives, Islamic products, project finance and property management services.

ADCB is 58.08% owned by Abu Dhabi Investment Council, the investment arm of the Government of Abu Dhabi. The banks shares are traded on the Abu Dhabi Securities Exchange. By the end of March 2015, excluding treasury shares, ADCBs market capitalization was AED 34 bn .

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AED 4,500

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