Speciality Hostess - Pool & Beach

Job description / Role

Company Description

Banyan Group is one of the world's leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.

The Group's diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree , Angsana , Cassia , Dhawa and Laguna , and the highly anticipated new brands of Homm , Garrya , Folio, and two new Banyan Tree brand extensions - Escape and Veya .

Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a ?tness center and 7 dining options.

Job Description

Summary

As a Speciality Hostess - Pool & Beach at Banyan Tree Dubai, your role is crucial in creating a warm and inviting atmosphere for our guests from the moment they arrive at the Pool & Beach area. You'll warmly welcome guests, provide helpful information, you'll play a key part in providing excellent service and creating memorable dining experiences for our guests.

Responsibilities

- Warmly Welcome Guests: Greet guests warmly upon their arrival at the pool and beach areas, providing a welcoming and friendly atmosphere.
- Manage Seating: Efficiently manage seating arrangements to optimize guest comfort and ensure a pleasant experience.
- Provide Wait Times: Offer accurate wait times to guests and diligently monitor waiting lists.
- Assist Guests: Provide assistance to guests, including offering information about pool and beach facilities, amenities, and activities.
- Ensure Guest Satisfaction: Proactively address any guest concerns or special requests, striving to exceed expectations and ensure overall satisfaction.
- Collaborate with Team: Work closely with other team members to ensure smooth operations and seamless service delivery.
- Safety Compliance: Maintain awareness of safety protocols and procedures, ensuring the well-being of guests at all times.
- Cleanliness Maintenance: Monitor and maintain cleanliness and tidiness in the pool and beach areas, ensuring a pleasant environment for guests.
- Promote Services: Inform guests about available services, promotions, and special offers to enhance their experience.
- Handle Reservations: Assist with managing reservations for poolside and beachside amenities, ensuring efficient allocation of resources.
- Upsell Opportunities: Identify and capitalize on upselling opportunities to maximize revenue generation while enhancing guest satisfaction.
- Maintain Atmosphere: Assist in maintaining a visually appealing and welcoming atmosphere for our guests.

Requirements

Qualifications

Experience/Certificates/Education

- Previous experience in a similar role internationally or a minimum of 2 years in luxury hotel and high-end beach club.
- Strong interpersonal and communication abilities.
- Friendly and hospitable approach, prioritizing customer satisfaction.
- Proficiency in problem-solving and handling guest inquiries with tact.
- Excellent organizational skills with keen attention to detail.
- Good oral proficiency in English language.
- Ability to speak other languages and basic understanding of local languages will be an advantage.
- Ability to work independently and efficiently in a dynamic and fast-paced environment.
- A passion for delivering exceptional customer service.
- Ability to work effectively and contribute in a team.
- Self-motivated and energetic.
- Maintain a clean, tidy and well-groomed appearance consistently.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.