Speciality Runner - F&B

Job description / Role

Company Description

Banyan Group is one of the world's leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group's diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree , Angsana , Cassia , Dhawa and Laguna , and the highly anticipated new brands of Homm , Garrya , Folio, and two new Banyan Tree brand extensions - Escape and Veya .
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a ?tness center and 7 dining options.

Job Description

Summary

As a Speciality Runner at Banyan Tree Dubai, you play a crucial role in ensuring the smooth flow of food and beverage service to achieve guest satisfaction objectives. Your responsibilities include efficiently delivering food orders from the kitchen to designated tables, coordinating with kitchen and serving staff, and assisting in table setup and clearing. Your attentive and friendly service contributes to delivering an exceptional dining experience to our guests.

Responsibilities

- Promptly and accurately carry food orders from the kitchen to designated tables.
- Coordinate with kitchen and serving staff to ensure timely delivery of food to guests.
- Assist in setting up and clearing tables, ensuring cleanliness and proper arrangement.
- Verify that each order meets quality and presentation standards before delivering to guests.
- Interact with guests professionally and courteously, addressing any additional requests or needs.
- Develop a basic understanding of the menu to answer guest inquiries about dishes and ingredients.
- Maintain effective communication and coordination with kitchen and serving staff.
- Ensure cleanliness in dining areas, including service stations and walkways.
- Report any engineering or housekeeping defects to supervisors to maintain outlet standards.
- Perform front and back of house cleaning duties as directed to maintain cleanliness standards.
- Handle guest complaints when possible or escalate them to supervisors when necessary.

Requirements

Qualifications

Experience/Certificates/Education

- Previous experience in a similar role internationally or a minimum of 2 years in luxury hotel or high-end restaurant setting.
- Strong interpersonal and communication abilities.
- Friendly and hospitable approach, prioritizing customer satisfaction.
- Proficiency in problem-solving and handling guest inquiries with tact.
- Excellent organizational skills with keen attention to detail.
- Knowledge of inventory management and billing procedures.
- Good oral proficiency in English language.
- Ability to speak other languages and basic understanding of local languages will be an advantage.
- Ability to work independently and efficiently in a dynamic and fast-paced environment.
- A passion for delivering exceptional customer service.
- Ability to work effectively and contribute in a team.
- Self-motivated and energetic.
- Maintain a clean, tidy and well-groomed appearance consistently.

Additional Information

As part of our commitment to your growth and success, we ensure you receive the necessary support, training, and leadership throughout your journey with us. You'll have the opportunity to participate in training and development programs aimed at honing your skills and enhancing your expertise in luxury hospitality space.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.