Job description / Role
TikTok is the leading destination for short-form mobile video with millions of loyal users globally. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, Tokyo and Sydney. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us. The LIVE Operations team is obsessed with everything to do with TikTok LIVE. From content strategy, monetization, gifting, LIVE features, data analysis, creating campaigns and ensuring a fun and safe space for all of our LIVE users.
Responsibilities:
• Build and maintain long-term relationships with SVIP spenders and management:
• Responsible for VIP spenders onboarding and management, and building good relationships with VIP users to ensure high retention rates and improve trust and satisfaction with the platform.
• Conduct user analysis and understanding to better propose VIP service strategies based on user gifting motivations and growth paths.
• Handle daily SVIP operations, providing help, support, and communication to VIP users, and conducting weekly/monthly/dimensional spender data analysis.
• Collaborate with XFN teams to brainstorm and design spender activities, and coordinate platform resources to achieve business goals.
• Provide strategic thinking and methodological suggestions for TikTok MENA live creator operations based on the MENA region and the live industry itself.
Requirements
Qualifications
• Bachelor's degree or above.
• Fluent in English and Arabic.
• A minimum of 3 years' experience in Partnership, Marketing, and Relationship Management roles within the internet, social network, gaming, mobile entertainment, technology, and media and entertainment industries (Preferred Industries).
Preferred Qualifications:
• Deep passion for TikTok, mobile entertainment, social media, and popular culture.
• Experience in the local livestreaming industry and understanding of the latest livestreaming trends.
• Team management, bank, or hotel VIP work experience is preferred.
• Candidates who have worked with, or have connections with, SVIP, creators, agencies, media companies, OTT, celebrities, and livestreaming applications are preferred.
• Proven strong interpersonal relationship skills.
• Excellent business acumen in emerging technology. Strong analytical skills with data-driven decision-making capabilities.
• Excellent written, verbal, and professional communication skills.
• Self-starter able to manage multiple sensitive and high-profile initiatives simultaneously.
About the Company
TikTok is the world's leading destination for short-form video. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Our employees lead with curiosity, and move at the speed of culture. Combined with our company's flat structure, you'll be given dynamic opportunities to make a real impact on a rapidly expanding company as you grow your career. We have offices across Asia Pacific, the Middle East, Europe, and the Americas – and we're just getting started.