SSD - Account Services Manager

Job description / Role

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of The World's Best Banks 2022.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.

Principal Accountabilities
• Assist and Support to manage the operational functions to ensure of the following:
• Account opening, maintenance WBG and PBG
• Account opening, average over 100 documents per day, reconciliation of physical documents
• Overnight safe custody of original physical documents under custody
• Assist, supervise the Offshore Processing Team pertaining to
• Account opening CCBB / PBG
• Cheque Book issuance, Special Cheque Book
• Online Banking, SMS, IVR Banking
• System approval for COB (High Risk) IPAD (High Risk) and MB accounts
• Major support involved in this role are:
• Approve or reject COB-High Risk accounts, IPAD, MB accounts
• Approving Debit cards in the Instant Issuance or DCR for above cases
• Escalate approvals to the next level of management where required
• Prioritizing process completion depending upon high net worth and tier 1 clients
• Manage and plan resources for optimal efficiency especially planning absence or leaves

Requirements

Is responsible for:
• Holding the original physical documents as joint custodian
• Ensuring the physical documents are reconciled on a daily basis.
• Rework identified by Offshore, rectification exercise in coordination with Branches / RM's
• Closely monitor the movement of original physical documents between ASU & Central Archiving Unit
• As Back-up for Time Deposit / CCBB opening / OA payments approval
• Act as joint bank admin for special bank controlled admin for iBusiness in conjunction with IAM
• Provide assistance to the Unit Head SSD in completing the day to day operations of the Unit
• Approve the scanning in SIG-CAP handled at Onshore
• Support to develop and cross-train the team for better resource utilization during exigencies.
• Participate in designing BRD at a user perspective for upgrades in the processes handled at the Unit.
• Identify / propose optimization opportunities, based on the experiences gained in the day to day functions for further improvement.
• Support the Manager-SSD-ASU to address / complete audit observations, Coordinate with auditors and rectify the irregularities and deficiencies observed to ensure compliance with the standard policies, procedures and statutory requirements.
• Participate at the preparation stage of the BRD for a user perspective, conduct UAT with other members for deployment of approved CR
• Work on continues process reviews and improvements to ensure customer experience & expectation is met.

Requirements
• Higher Secondary education. Formal training in banking would be an added advantage
• 4-5 years banking experience in branches or head office required.
• Prior experience at head office as a verifier would be an added advantaged knowledge of English. Arabic will be an added advantage.
• Computer skills
• Communication skills
• Interpersonal relations skills
• Supervisory skills
• Organizing skills

About the Company

In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years.