Job closed
Ref: LP588-302
Job description / Role
Purpose : The incumbent will be accountable for optimizing sales through outstanding customer service and ensuring the store maintains desired standards in retail operations, replenishment, and recovery.
Customer Service
- Responsible for greeting and meeting all customers promptly and politely as they enter the store
- Provide customer satisfaction by delivering exceptional customer service
- Guide customers throughout the store or to the specific area the customer requests
- Develop a clear understanding of all departments, products, make features and after sales service
- Ensure effective implementation of visual merchandising principles within the stores
- Effectively deal with customer queries and complaints
- Follow procedures for dealing with specific customer orders
- Ensure confidentiality with respect to Landmark retail/store sales information.
Shop Keeping and Store Standards
- Maximize and contribute to sales within the store through exceptional customer service and retail experience
- Ensure all stock is laid out and displayed according to standard layout norms (product placement, signage, neat and well folded, arranged in order from smallest to largest, hanged items must be steamed, brand wise, size wise etc.)
- Ensure all products are price tagged and bar-coded before display
- Ensure correct rotation of stock on shelves and assist in accurate stock counts as per store requirements
- Ensure all stock administration (stock count, inter branch transfer, dispatch and delivery) are recorded on the system in time, accurately and correctly categorized
- Ensure awareness and vigilance at all times of security in the store without any negligence
- Ensure the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all times
- Give accurate and current information about the product for all inquiries.
- Increase the customer database by adding new customers to the mailing list.
- Understand the returns policy and ensure effective implementation.
- Help store merchandiser and/or store manager in product placement and arrangement.
- Dress up Mannequins & attend to other visuals.
- Maintain a clean and well-organized back- stock area and keep the employee break area neat and tidy.
- Operate as a cashier and be consistently accurate in money handling (in case applicable)
- Understand and utilize all reports required for the day-to-day functioning of each store
- Carry out linked selling i.e. understand the customer's need and close the deal.
Store Merchandising
- Maintain a detailed knowledge of the merchandise/ products stocked in the store
- Ensure promotions and fast selling lines are featured in the store
- Provide information about the customers(likes ,dislikes and opinions) to the department in charge.
- Ensure effective stock replenishment to the store and assure continuous stock availability, ongoing recovery & maintenance in the store
Requirements
Minimum Requirements:-
- Graduate degree in any field
- 2 - 3 years of retail experience
- English & Russian language speaking skills
- Knowledge of retail processes
- Interpersonal skills
- Proactiveness and flexibility
- Customer service orientation
About the Company
Founded in 1973 in Bahrain, the Landmark Group has successfully grown into one of the largest and most successful retail organizations in the Middle East. An international, diversified retail conglomerate that encourages entrepreneurship to consistently deliver exceptional value, the Group operates over 900 stores encompassing a retail presence of over 13 million sq. ft. across Middle East, India, Egypt, Turkey, Yemen and Pakistan (franchise operation). The Group employs around 31,000 employees.