Store Manager

Job description / Role

A Store Manager plans and directs the day-to-day operations of the store. Develop strategies to improve customer service, drive store sales, increase profitability, create store policies and marketing programs that will increase sales and grow the existing customer base. Maintain high store standards and conditions and foster a positive environment.

Key Accountabilities :
Process
- Implements all store processes and Scores satisfactorily in Compliance Checks & Audits.
- Complies with Safety and Security norms and meets local legal requirements.
- Works with the Concept Teams in maintaining Concept merchandising guidelines.
- Complies with all ORPOS / SIM / System Compliances.
Financials
- Proactively works with the store teams to achieve and exceed the Store Sales targets.
- Analyses Business Reports to drive key actions for self and the store teams.
- Aims to maximize the Average Transaction Value, Unit Per Transaction and conversion.
- Responsible for minimizing Shrinkage, works on Stock Loss Action Plan.
- Manages Controllable costs / expenses effectively.
People
- Responsible for managing performance for store staff by setting KPIs and tracking it periodically.
- Coaches and gives development feedback to store teams, provides training support.
- Creates a second line who is prepared to take up succession roles.
- Delivers Company Code of Conduct and People Processes.
Customer
- Lead by example and makes sure he and the store teams deliver excellent Customer service.
- Attends to customer queries and complaints and prioritizes escalations keeping in mind - Customer Comes First.
- Continues to expand the Shukran Loyalty Customer base.

Knowledge, Skills & Experience
Education
Graduates / High School with Diploma
Language
English - Mandatory
Arabic - Beginner / intermediate
Job Experience
3 - 5 Years.
Technology
Basic MS word.
Skills

- Ability to engage and communicate with senior leaders.

- The ability to work with and influence Managers at all levels.

- Results oriented with excellent communication & interpersonal skills.

- The ability to coach and develop others.

- Strong team player

About the Company

Founded in 1973 in Bahrain, the Landmark Group has successfully grown into one of the largest and most successful retail organizations in the Middle East. An international, diversified retail conglomerate that encourages entrepreneurship to consistently deliver exceptional value, the Group operates over 900 stores encompassing a retail presence of over 13 million sq. ft. across Middle East, India, Egypt, Turkey, Yemen and Pakistan (franchise operation). The Group employs around 31,000 employees.