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Store Manager – Marks & Spencer

Al Futtaim Group

Dubai, UAE

Ref: HP698-5788

The Role

Store Manager - Marks & Spencer, Al Ghurair Centre

Marks & Spencer, part of Al Futtaim Retail, is a globally recognised retail brand offering stylish, high quality, great value clothing and home products as well as outstanding foods.

With 18 Stores currently located across the GCC including locations in the UAE, Oman, Egypt, Bahrain, Kuwait and Qatar there is further growth planned with an additional four stores to open in 2012 to further strengthen this exciting brand within the Middle East market.

We have a newly created opportunity for a Store Manager to take on the responsibility for our new stores in Al Ghurair centre. You will be responsible for the overall performance of the store including sales results, people, customer service and overall customer satisfaction. Our stores include Ladies, Mens, Kids, Lingerie, Home, Food and Beauty.

Your day will be diverse and busy when handling a multi-department store and tasks will vary from markdowns, visual displays, space management, staff training, floor walks, reporting, coaching, staff rota's and much more. Whether a direct or indirect responsibility, these are all functions to name a few that will fall into the scope of your role.


A passionate and experienced retailer, your background will include managing larger scale retail operations and achieving optimum sales targets. Full P & L responsibility will also lie with you and therefore you will need to be comfortable managing costs and budgets and interpreting sales data to report back to management on the overall financial status of your business.

Your ability to develop, coach and mentor your team will be a critical success factor. Therefore your success at coaching others and demonstrating your ability to manage through others and deal with the ups and downs of supervising staff will be a key area we will measure.

Overall you are capable commercially and maintain awareness of market positioning while understanding the many contributing factors that increase or decrease foot fall and thus impacts your store.

The role will also require you to be flexible with your days and times to meet the opening hours and 7 day nature of retail.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.