Student Service Centre Manager - University

Job description / Role

Dubai Student Service Centre Manager - University

This Candidate must already be based in the UAE and any application from outside will not be considered.

The Centre brings together a number of student front-facing services. The post holder will be required to develop resources (people, systems and procedures) to meet the changing needs of the business. The Centre aims to provide a high quality customer focused service to enhance the student experience. The individual appointed will have excellent networking skills. Strong functional links are maintained with relevant members of staff and departments across the University.

The key requirements of the role of Student Service Centre Manager are as follows:
- To provide directional leadership and management of the Student Service Centre, focusing on high levels of customer service, customer satisfaction and improving the quality of the student experience.
- To build and manage a team of staff with a strong customer service culture and bring together a broad range of services, in particular traditional Academic Registry, Finance, and other Administrative services and processes.
- To develop the skills and competencies of all team members to deliver all the services of the DSSC and continually improve performance.
- To set and monitor performance objectives for the management of the DSSC and the ‘student experience’ benefits accruing thereto.
- To undertake and manage performance development and review of all of the staff.
- To consider further development and expansion of the services conducted by the DSSC.
- To keep abreast of, and ensure compliance with, relevant changes in the external environment, for example, legislative requirements (such as the Data Protection Act and Freedom of Information Act) and educational initiatives, as well as internal requirements such as ordinances, regulations and policies.
- To undertake other such duties as may be specified from time to time by the line manager.

Please note that this job description is not exhaustive, and the role holder may be required to undertake other relevant duties commensurate with the grading of the post. Activities may be subject to amendment over time as the role develops and/or priorities and requirements evolve.

Requirements

- Undergraduate degree or evidence of equivalent capability through career achievement
- Customer-facing experience
- Progressing organisational change
- Managing projects
- Line management experience
- Administrative experience
- Statistical reporting
- Working in a management role in higher education
- Policy/procedures development
- Working with finance

Competencies, Skills& Knowledge:
- A self-motivated, methodical approach to taking forward major areas of activity
- A collegiate approach.
- The capacity to engage, develop and motivate a team.
- The capacity to command the respect of colleagues (including Senior Managers) and to convey authority.
- A pro-active, innovative and collaborative approach to identifying and implementing change at the institutional and local level, with flexibility and sensitivity in supporting staff throughout the change process.
- The ability to assimilate, analyse and evaluate a wide diversity of information to inform activities, propose solutions and identify issues of relevance.
- High level organisational skills, with the ability to prioritise and function effectively in a pressured environment, with multiple demands while adhering to strict deadlines.
- Broad range of IT skills
- Knowledge of a multi-cultural/ international environment

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Additions/deletions from the above list of duties may be made from time to time and the employee is expected to contribute effectively as may be required in the best interests of the organization.

About the Company

BAC Middle East - the longest established professional recruitment consultancy in the UAE. Established in 1979, we have been at the forefront of the region's recruitment industry for 40 years and were the first firm of our type in the world to achieve ISO9001 certification: a reflection of our constant emphasis on quality and customer satisfaction.

With our well-developed infrastructure and staff strength, we are able to assist you with recruitment needs ranging from junior professionals through to middle and senior management, whatever your industry sector.

BAC's proven regional experience and resources can help ensure that you recruit the best available candidates and enjoy the many advantages of a managed recruitment process.