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Support Analyst / Oracle Database Administrator

HR Source Consulting

Dubai, UAE

Ref: KP955-1432

Job description / Role

- Open on need basis 24/7, stand-by and/or on-call support service
- Act as a Customer main contact person from issue entry point to closure
- Respond and manage customer expectations within the agreed service agreement (SLA)
- Evaluate the impact of reported issue in application operations, and recommend appropriate solutions
- Review Test plan, test evidences, patch dependencies before release to customer
- Assist Customer in patch deployment and testing in pre-production/UAT Environment
- Monitor progress of opened issues and provide regular update/follow up to customer and stakeholders
- Prepare reports such as incident report, root cause analysis report and related reports


- Minimum of 5 Years experience in Application support
- Strong working experience in Oracle Database and/or MYSQL Database, PL/SQL, and Basic SQL
- Working knowledge of Unix, Windows, Java, NodeJS, Tomcat, Application Server Troubleshooting is an added value
- Strong Problem Solving skills
- Very Collaborative and a good team player
- Strong Analytical and Troubleshooting skills
- Strong Communication skills and listening ability

About the Company

HR Source Consulting is a premier Human Resources Consultancy that provide clients across the Middle East and North Africa (MENA) with expert human resources planning and solutions. By inference, we have the expertise to attract high calibre candidates that fill specialist roles in the key industry sectors with focus in:

  • IT (Information Technology)
  • Media & Communications
  • FMCG and many others

We deliver to a multitude of client organisations across the MENA region from leading multi-nationals (MNC's) to SMEs and boutique businesses. We are your "Regional HR partner with Global Reach".

We adopt tailor made services and solutions to ensure that our clients need is fully met .

We provide a multi-step consultancy approach to sourcing the ideal candidate, to ensure that your requirement is fully fulfilled and delivered to. Furthermore we offer tailor made HR Services and Solutions in the additional following areas:

  • Permanent Recruitment Solutions
  • Interim & Contract Recruitment Solutions
  • Managed Services
  • Salary Surveys
  • Outplacement Services
  • Relocation and Company setup advice

In short, HR Source Consulting is dedicated to delivering human resources solutions at every level (from Junior, Mid to Senior and C-Level Executives). This includes successful placements for every type and size of client organisation by sourcing candidates at all levels of seniority. We like to go the extra mile and serve our clients every need of HR and provide additional solutions and services from salary surveys, market intelligence, outplacements services and relocation and company set up advice.

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