Support Officer

Job description / Role

Job Purpose:
- Support Sales teams
- Managing internal customer expectations

Position Objectives:
- Ensure applications are in order before submission
- Generate effective and timely MIS
- Coordinate with back office for timely resolution
- Ensure process flows are adhered to
- Fulfilling of ADCB aim and objectives by incorporating ADCB values in to all activities

Tasks & Responsibilities:
- Pre-screening of applications sourced to ensure all documents are in order prior to submission
- Basic knowledge of products and services
- Ensuring that the process flows for the specified product are adhered to and as per banking guidelines
- Follow up with back office departments for timely resolution of requests
- Generate regular MIS as per team requirements
- Manage efficient paper-flow, supporting relevant procedures.
- Adhere to legal, corporate and regulator procedures
- Knowledge of ADCB policies and procedures which relate to this position in addition to regulatory (in any) requirements
- Any other business task requested by your Line Manager

Position Metrics:
- Error rates
- Policies and procedures
- TAT
- Know how
- Responsiveness
- Integrity and respect

OUTSOURCE POSITION

Requirements

- Min 1 year experience in banking sector
- Worked in back office function
- Experience in support team environment
- Sounds knowledge of local market
- Proficient in MS Office(MS Excel in particular).

About the Company

ADCB is a full-service commercial bank offering a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate and currency derivatives, Islamic products, project finance, and property management services.