Team Lead - Furniture / Homeware

Job description / Role

The job holder will be responsible for maximizing retail sales in their respective department by maintaining the desired visual merchandising, retail operations, customer service, replenishment, recovery standards in his/her department in the store in all aspects.
The job holder is also responsible for coaching & motivating the team.

Key Responsibilities
Department Management and Store Standards
- Maximize department sales and productivity metrics in line with shop targets
- Monitor key data reports on space management, sales and stock movement against last year, last week and budget on a daily and weekly basis and communicate to staff
- Ensure and monitor all stock is laid out and displayed according to standard layout norms (product placement,signage, neat and well folded,arranged in order from smallest to largest, hanged items must be steamed, brand wise, size wise etc)
- Ensure and monitor all products are price tagged and bar-coded before display
- Ensure and monitor all stock transactions are recorded on the system in time, accurately and correctly categorized
- Ensure and monitor awareness and vigilance at all times of security in the store of company asset, customer property and company good without any negligence
- Ensure the highest standards of housekeeping,health standards are maintained in store at all times
- Ensure departmental décor is correct and there is consistency in displays, branding and departmental layouts
- Optimize floor space based on merchandise availability, storylines and product sell -off
- Inspect merchandise for quality control and report any defects
- Ensure on-time clearance of all soiled and damaged merchandise
- Ensure on-time completion of random pricing checks on products
- Monitor and implement sales promotion and event in the stores

Store Merchandise/ Merchandising
- Understand & maintain a detailed knowledge of the product/department merchandise & coach /develop sales staff
- Ensure and monitor promotions, sell offs and ageing stocks
- Review and report non-selling items, slow & fast moving lines , non movers , damages and ageing items
- Collate and provide information about the customers(likes,dislikes and opinions) to the buying and designing team
- Ensure and monitor effective stock replenishment to the store and assure continuous stock availability in the store
- Ensure & monitor correct rotation of stock on shelves and assist in accurate stock counts as per store requirements
- Execute price revisions suggested by corporate

Customer Service
- Monitor and ensure adherence of customer service standards within the department
- Provide customer satisfaction by delivering exceptional customer service
- Carry out regular training to ensure clear understanding of the departments, products,make, features, selling skills and after sales service
- Communicate appropriately with customers including proactive greeting and acknowledgement
- Deal with customer queries and complaints effectively
- Follow procedures for dealing with specific customer orders
- Ensure confidentiality with respect to Landmark retail/store sales information

People Management / Mentoring
- Support induction of new recruits through buddy system
- Hold weekly and monthly meeting to communicate performance high and lows
- Monitor and facilitate complaint resolution of direct reportees/team members
- Coach and sponsor sales associate within the department
- Oversee deployment and drive motivation levels of the team members
- Mentor team members to ensure greater customer service orientation

Requirements

Qualifications
The job holder will be responsible for maximizing retail sales in their respective department by maintaining the desired visual merchandising, retail operations, customer service, replenishment, recovery standards in his/her department in the store in all aspects.
The job holder is also responsible for coaching & motivating the team.

Key Responsibilities
Department Management and Store Standards
- Maximize department sales and productivity metrics in line with shop targets
- Monitor key data reports on space management, sales and stock movement against last year, last week and budget on a daily and weekly basis and communicate to staff
- Ensure and monitor all stock is laid out and displayed according to standard layout norms (product placement,signage, neat and well folded,arranged in order from smallest to largest, hanged items must be steamed, brand wise, size wise etc)
- Ensure and monitor all products are price tagged and bar-coded before display
- Ensure and monitor all stock transactions are recorded on the system in time, accurately and correctly categorized
- Ensure and monitor awareness and vigilance at all times of security in the store of company asset, customer property and company good without any negligence
- Ensure the highest standards of housekeeping,health standards are maintained in store at all times
- Ensure departmental décor is correct and there is consistency in displays, branding and departmental layouts
- Optimize floor space based on merchandise availability, storylines and product sell -off
- Inspect merchandise for quality control and report any defects
- Ensure on-time clearance of all soiled and damaged merchandise
- Ensure on-time completion of random pricing checks on products
- Monitor and implement sales promotion and event in the stores

Store Merchandise/ Merchandising
- Understand & maintain a detailed knowledge of the product/department merchandise & coach /develop sales staff
- Ensure and monitor promotions, sell offs and ageing stocks
- Review and report non-selling items, slow & fast moving lines , non movers , damages and ageing items
- Collate and provide information about the customers(likes,dislikes and opinions) to the buying and designing team
- Ensure and monitor effective stock replenishment to the store and assure continuous stock availability in the store
- Ensure & monitor correct rotation of stock on shelves and assist in accurate stock counts as per store requirements
- Execute price revisions suggested by corporate

Customer Service
- Monitor and ensure adherence of customer service standards within the department
- Provide customer satisfaction by delivering exceptional customer service
- Carry out regular training to ensure clear understanding of the departments, products,make, features, selling skills and after sales service
- Communicate appropriately with customers including proactive greeting and acknowledgement
- Deal with customer queries and complaints effectively
- Follow procedures for dealing with specific customer orders
- Ensure confidentiality with respect to Landmark retail/store sales information

People Management / Mentoring
- Support induction of new recruits through buddy system
- Hold weekly and monthly meeting to communicate performance high and lows
- Monitor and facilitate complaint resolution of direct reportees/team members
- Coach and sponsor sales associate within the department
- Oversee deployment and drive motivation levels of the team members
- Mentor team members to ensure greater customer service orientation

About the Company

Founded in 1973 in Bahrain, the Landmark Group has successfully grown into one of the largest and most successful retail organizations in the Middle East. An international, diversified retail conglomerate that encourages entrepreneurship to consistently deliver exceptional value, the Group operates over 900 stores encompassing a retail presence of over 13 million sq. ft. across Middle East, India, Egypt, Turkey, Yemen and Pakistan (franchise operation). The Group employs around 31,000 employees.