Job description / Role
Fetchr is looking for a Team Leader, to lead our dedicated fleet in the Banking sector . We are looking for a self-motivated individual, who is willing to go the extra mile to achieve client satisfaction.
- Responsible for the shift assigned to ensure consignments are picked up/delivered within the service level boundaries and as per cut offs.
- Understand the shipment process flow and manage all shipment processing operations within the facility efficiently.
- Motivate, train, coach and support new and existing employees.
- Ensure employees are developed to their maximum skill to achieve optimum levels of service to customers, and address performance deficiencies.
- Plan staff rosters, attendance, schedules, leaves in conjunction with the Supervisor.
- Oversees the team to check if the customer satisfaction goals are met.
- Establish and implement departmental policies in consultation with the Operation Manager. Check on the adherence to these policies, from time to time.
- Work closely with Operations Supervisor/Manager to prepare operational procedures for upcoming projects.
- Monitor team's reports on daily, weekly, monthly basis within cut-off time. Coordinate with the client and make sure all reports are accurately maintained.
- 2+ years' experience in a combination of operation and service capacity as a Team leader or senior representative in banking
- Prior banking experience is a must
- Fluent in English and Arabic (required)
- Valid UAE driving License and have good location knowledge in UAE
- Dedication to quality service
- Strong mathematical and analytical skills
- Good verbal and written skills
About the Company
Fetchr is a tech company revolutionizing the world of delivery across emerging markets where there are no physical addresses. In fact, half the world's population has no physical address. Fetchr has the technical solution by eliminating the need for a physical address and deliver to wherever you are. Our patented solution has changed the traditional method of delivery.
Fetchr is the first Middle Eastern company ever to be backed by the most successful venture capitalists from Silicon Valley. Sending and receiving packages has never been this seamless. Established in the UAE in 2012, we've grown to over 3000 employees spread across seven countries and growing rapidly.