Job description / Role
Summary
Hyatt Hotels have built a reputation for surpassing standard accommodations by curating enriching experiences for our guests. Through striking design, inventive culinary offerings, and attentive service, Hyatt views each hotel stay as an opportunity to inspire. Hyatt Place, a refreshing interpretation of Hyatt, where the ambiance is relaxed, and the standards are exceptional. Hyatt Place is crafted to offer guests a brand-new hotel encounter, and you play a pivotal role in bringing this vision to life.
The Housekeeping Supervisor oversees and coordinates work activities of the Housekeeping staff in hotel. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Responsibilities
- Address guest complaints promptly, ensuring their satisfaction with their stay.
- Monitor and uphold cleanliness, sanitation, and organization of designated work areas.
- Maintain comprehensive knowledge of operational procedures including verifying room status on the A.M. report, reporting any discrepancies in rooms, and prioritizing check-out room updates.
- Ensure punctuality and attendance of assigned staff; document any instances of tardiness or absence.
- Coordinate breaks for assigned staff and distribute assignment sheets, providing guidance on priorities.
- Allocate designated guest room keys and communication devices to assigned staff, maintaining accurate records and ensuring key security.
- Communicate any changes or additions to the assignment sheets as they arise during the shift.
- Conduct regular inspections of floor closets to assess supply levels.
Requirements
Qualifications
- Ideally with a relevant degree or diploma in Hospitality or Tourism management.
- Minimum 2 years work experience hotel operations.
- Good problem solving, administrative and interpersonal skills are a must.
About the Company
Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.