Tech Omnichannel and Operations Trainee

Chalhoub Group

Dubai, UAE

Ref: GP285-5249

Job description / Role

Employment: Full Time


For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up "The Greenhouse", which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing

We are seeking a Trainee to join our JV Management team at Chalhoub Group to act as a Business Partner for all our Joint Venture Maisons. This pivotal role requires someone capable of seamlessly aligning technology, omnichannel and operations activities with business objectives, fostering innovation, and driving initiatives. The Trainee will be facilitating the integration of solutions to propel the organization forward.

- Tactical Alignment: Forge strong partnerships with business stakeholders to understand their objectives and challenges, collaborating on technology strategies and initiatives.
- Roadmapping: Develop and maintain a comprehensive roadmap on key shared services aligned with business goals.
- Business Analysis: Conduct a thorough analysis of business processes, systems, and workflows, collaborating to identify opportunities for optimization, automation, and transformation.
- Solution Design: Collaborate with cross-functional teams to co-design and implement innovative solutions that enhance operational efficiency and drive business growth.
- Change Management Support: Support change management efforts to facilitate smooth adoption of new technologies and processes, fostering a culture of innovation and agility.
- Collaboration: Collaborate with internal and external partners, focusing on respect of the SLAs, performance evaluations, and service delivery.
- Risk Management: Identify and mitigate risks collaboratively, ensuring compliance with regulatory requirements and standards.
- Continuous Improvement: Contribute to a culture of continuous improvement and learning within the organization, encouraging innovation and experimentation.


What you'll need to succeed

- Bachelor's degree in Business Administration, or related field; Master's degree preferred.
- Proven experience (1-2 years) in a similar role, collaborating effectively to align technology, omnichannel and operations with business objectives in a dynamic environment.
- Exceptional communication and interpersonal skills, with the ability to collaborate effectively across all levels of the organization.
- Strong analytical mindset, capable of contributing insights and driving initiatives independently.
- Project management capabilities are highly desirable
- Knowledge of Office 365 is mandatory, Power BI or similar is preferred.
- Fluency in English is mandatory; proficiency in French or Arabic is preferred.
- Experience in the following fields is not mandatory but its highly desirable: Slack, ASANA, Looker, PMP, PRINCE2, Standard Operating Procedure creation knowledge.

Join Us: If you are a dynamic professional with a passion for leveraging technology to drive business success, we invite you to join us at Chalhoub Group. Together, we will shape the future of luxury retail in the Middle East. Apply now and embark on an exciting journey of innovation and growth!

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.

Get personalised updates on latest vacancies
Find Top Talent
10 million professionals
Trusted by 10,000+ employers
Start recruiting now
Job Alerts by Email
  • Personalised updates on latest career opportunities
  • Insights on hiring and employment activity in your industry
  • Typically sent twice a month