Technical Supervisor - Arabic Speaker

Job description / Role

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up "The Greenhouse", which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing

Operational:

- Manage and supervise the operation activities of the technical service providers including Preventive and Corrective maintenance
- Supervise major FM activities and repair projects.
- Provide technical assessment and support to the interdisciplinary functions including Admin, Projects, Operations, Sustainability, IT, HSSE, as well as Retail management
- Coordinate and communicate with mall management and stakeholders to ensure compliance and smooth relationship for conducting our services efficiently and safely.
- Conduct frequent visits to our facilities (Retail Stores, Offices and Warehouses) to ensure through presence the best quality of service is provided.
- Review Routine and scheduled checklists and ensure activities are completed within set SLAs.
- Prepare Condition reports for our retail stores to identify noncompliance or areas of improvement
- Review and analyse Maintenance reports and Asset life cycle reports and dashboards
- Ensure data is captured in relation to every FM activity carried by our service providers.
- Ensure Drawings and O&M manuals are received and documented for easy and timely reference.
- Assist Projects and brands in opening/closing stores through checking HVAC, MEP and Fire fighting systems.
- Coordinate and liaise with HSSE department to ensure Safety and Security standards and guidelines are respected, and recommend improvements or enhancements.
- Coordinate and liaise with Sustainability division to provide insights, data and support on waste management, Energy Consumption and Water consumption, Air quality to foster more sustainable facilities for our group.
- Continuously look for areas of improvement and betterment initiatives to enhance the overall condition and processes for our facilities.
- Coordinate with and support the FM Coordinator on defining technical specs and scope of work for material, spare parts, equipment, or services to be ordered
- Challenge and negotiate service providers and contractors on technical proposals to ensure cost efficient solutions

Requirements

What you'll need to succeed

- Build strong relations and trust with stakeholders including Mall management, Retail Managers, Retail Operations and Admin.
- Build strong relationship with our Service providers, Suppliers and Contractors to ensure efficiency reliability transparency and ethical quality performance.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.