Technical Support Engineer

MBC Group

UAE

Posted
Ref: LP104-118

Job description / Role

Employment: Full Time

Job Objectives:

- Perform tech support fixes including but not limited to; troubleshoot problems, replicate reported issues, and diagnose customer claims
- Research and identify the best and most relevant solutions for complex issues using effective and short paths to enhance customer experience
- Monitor ticketing system to ensure timely resolution of issues
- Ensure proper documentation of customer reported issues, issue resolutions and status
- Ability to alter tracking systems.
- Follow checklists to ensure a consistent result for routine and common tasks
- Scripting (Bash, Python, PHP, Javascript etc) and relational database concepts

Requirements

Essential Skills & Requirements:

- A diploma in IT / digital services
- 2+ years relevant experience in a technical help desk or customer service environment
- Knowledge in ticketing management systems, preferably JIRA
- Good documentation skills
- Good knowledge in browser debugging tools

About the Company

MBC Group is the largest satellite TV and radio network in the Middle East based in Dubai Media City. It broadcasts a portfolio of Arabic and Western entertainment channels; as well as managing the Al Arabiya news channel and New Media platforms. The group has expanded significantly in the last several years moving from one TV and radio channel to ten TV, four radio channels and a range of broadcast and news service companies. Additionally the Group operates a number of successful websites and is aggressively expanding its internet and multiplatform operations.

Candidates who applied for this job also applied for:
IT Support Engineer - Urgent - Tax Free Salary
Halian
UAE 19 Apr
IT Specialist
Beaconhouse School System
Al Ain 19 Mar
IT Engineer - Windows
Executive Solutions
Abu Dhabi 2 Jun
Information Technology (IT) Assistant
A Leading Insurance Broker In The Middle East
Dubai 21 Jun
Systems Administrator
Lindner Middle East
Dubai 10 Mar
Job Alerts by Email
  • Personalised updates on latest career opportunities
  • Insights on hiring and employment activity in your industry
  • Typically sent twice a month
Technical Support Engineer salaries in UAE

Average monthly compensation
AED 5,500

Breakdown available for industries, cities and years of experience