Technical Support Specialist
AlMansoori Specialized Engineering
Job description / Role
Attends to user problems relating to hardware, ERP and software. Isolates the problem, determines its source, pools a variety of alternative solutions and chooses the best and most feasible solution to implement. Reports problems that cannot be solved and items required for purchase to the relevant staff.
Coordinates the movement/transfer/exchange of PCs and peripherals in accordance with requests received from users and upon obtaining approval. Ensures provision of relevant applications to end-users and ensures the efficient functioning of PCs and peripherals over the network.
Provides timely desktop application software support and network infrastructure support to ensure the appropriate login, printing and other facilities are provided to end-users.
Supports higher level network administration group, on issues relating to server operating system, groupware support, systems software support to enhance performance of systems and ensure that the operating system and groupware function appropriately.
Installs and configures standard software, hardware and maintains database of all hardware such as PCs and printers remotely and carries out site visits, if necessary. Monitors hardware performance through the system and troubleshoots the problem. Takes necessary actions for preventive maintenance to avoid failure.
Helps respective trainer to set up and take down multimedia equipment, as well as any other equipment needed for meetings and presentations.
Conducts an inventory of PCs on the network and updates the database
21 to 30 y/o
0 - 2 yrs.
a. Knowledge in computer hardware, software, network security and infrastructure.
b. Capable of providing IT support.
About the Company
AlMansoori was founded in Abu Dhabi, United Arab Emirates in 1977 as one of the first local companies to participate in the oilfield services sector. Since then we have grown into a workforce of over 3800 happy employees spread across 12 countries on two continents. We provide a wide range of services in support of the local petroleum industry and pride ourselves on our service quality and safety records.