Customer Service - Technician (Nail) - Russian Speaker

Job description / Role

Technician (Nail) Margaret Dabbs Level Shoe District - Russian Speaker

The Nail Technician performs professional nail, hand and foot treatments. They must possess a thorough knowledge of the nails, including a basic knowledge of hand and foot massage techniques and a neat application of polish. They must possess excellent cleanliness and sanitation skills and be willing learn spa specific nail service offerings. They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide beauty solutions to meet the needs of our guests. They must hold and maintain a current state license.

Responsibilities include but are not limited to:
- Provide individualized nail services and treatments that meet the clients’ needs and expectations
- Explain products, services and treatments to clients and assist them with determining their individual needs
- Ensure clients feel welcome when they arrive for their appointments
- Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures
- Maintain spa appearance and cleanliness
- Stock and maintain work stations according to standard operating procedures
- Promote and up-sell products and services
- Ensure that a high standard of service is maintained throughout the spa
- Assists Spa in activities such as staff meetings, promotions, housekeeping duties
- Assists with washing and folding of all linens used in treatment rooms
- Arrives fifteen (15) minutes prior to scheduled work time
- Maintains and increases knowledge of product line, and nail care treatments by attending in house instruction, and education/training classes
- Assist in all areas of spa operation as requested by management.

Requirements

- Maintain appropriate certification and licensure
- Extremely detail oriented
- Possess excellent communication skills
- A friendly, people-oriented, customer driven individual
- Ability to multi-task and prioritize effectively
- Be familiar with standard concepts, practices, and procedures within a particular field

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.