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Job description / Role
Telehealth Nurses are responsible for assisting the patients coordinating their care. They work closely with doctors to see that all needs of the patient are met, including liaising with pharmacies and labs to ensure that all case related needs are being addressed.
What you do
- Address all patient's needs and concerns and assist in scheduling appointments where required
- Triage patient issues and complaints and provide resolution. Facilitate access to doctor as and when necessary
- Help resolve issues between patients and the health care provider and offer guidance to the patients where required while ensuring patient support and complaints protocols are followed
- Identify and develop initiatives to improve productivity and operational efficiency.
- Assist in completion of post consultation duties: including, but not limited to, issuing referrals, arranging and tracking medication delivery, coordinating laboratory process etc.
- Supporting continuity of patient care
- Assist the doctors as needed to ensure holistic patient care.
Requirements
What you bring
- Education: Nursing degree from a recognized institute
- Experience: 3-5 years
- Desired industry: HealthCare
- Physically fit to carry out duties
- Legally permitted to work in the country of operations.
- Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills
Behavioral Requirements:
- Strong listening and communication skills.
- Solid knowledge of the complexities of the healthcare system.
- Ability to offer emotional support and sympathy.
- Passion for the well-being of patients
- Excellent organizational, communication, and interpersonal skills
- Ability to multitask and work efficiently with limited resources
Behavioral Competency:
Customer & Market Excellence:
- Strive for excellence at every touch point with the customer
- Foster state-of-art technical/operational knowledge and strive for continuous simplification
- Be the benchmark
Collaborative Leadership:
- Empower the team and provide purpose and direction
- Develop people, provide feedback and care to employee wellbeing
- Collaborate and exchange best practice.
Entrepreneurship:
- Act on opportunities, anticipate trends, take risk, and promote a culture that allows for honest failure
- Take ownership and responsibility
- Embrace innovation and a culture that allows to make decisions without fear of retribution.
Trust:
- Act with integrity, honor commitments, tell the truth
- Foster diversity and inclusiveness
- Act transparently and promote corporate social responsibility.
About the Company
With over 159,000 employees from 172 nationalities across more than 70 countries, we are one of the world's most trusted insurance and asset management companies. We offer a broad range of products and services in property/casualty insurance, life/health insurance, and asset management. We have our largest operational presence in Europe, and our parent company, Allianz SE, is headquartered in Munich, Germany. From jobs in Actuarial, Business and IT to Inhouse Consulting and Investment Management - your opportunities are endless!