Telemarketing Executive - Outbound

Job description / Role

Objectives: To work with a database of clients that are a mixture of existing, dormant and new contacts and get involved in all aspects of the sales process. With a solid track record within outbound business to business telesales. Having deep understanding with the importance of customer service and recognizing the need to balance profitable growth with customer satisfaction.

Main responsibilities:
• Make telephone calls to prospects clients.
• Keep accurate and detailed records of calls made and results achieved.
• Achieve budgeted campaign DMC (Decision Maker Contact) rate and specified targets.
• Understand and manage personal performance on a daily basis.
• Demonstrate a thorough understanding of the properties and services and the objectives of specific campaigns.
• Maintain confidentiality.
• Act as a representative of the client and represent their interests at all times
• Use company script guidelines appropriately and follow detailed briefs to conduct campaign calls
• Provide feedback and input to script and copy development
• Record details of opportunities and lead notes.

Requirements

• Bachelor degree in relevant field or equivalent.
• At least 5 years of experience of which minimum 3 years must be in a position assuming similar responsibilities with a leading real estate company.

Skill Sets:
• Outbound calling or customer service experience
• Excellent communication skills and strong telephone manner
• Proven track record in a sales environment
• Good attention to detail
• Computer literate and experience in database navigation
• Knowledge of the real estate industry an advantage
• Ability to write detailed follow up notes for business reporting
• Mature attitude with a capability to discuss business issues
• Confident, self motivated and commission driven
• Friendly personality and team player

About the Company

RAK Properties is one of the leading property development and tourism infrastructure firms in the UAE.

With proven excellence in a wide range of projects including mixed-use community developments, strategically placed retail shops, health spas and hotels, RAK Properties Public Joint Stock Company (PJSC) plays a central role in shaping the lifestyle of residents of the United Arab Emirates.

Founded in 2005 from the vision of His Highness Sheikh Saud Bin Saqr Al Qasimi, Ruler of Ras Al Khaimah, RAK Properties delivers high-quality and professionally managed projects that provides its customers with the highest level of service, while maximizing the value of their investments.

RAK Properties has sound capital of AED 2 Billion. The Initial Public Offering (IPO) of RAK Properties in early 2005 was over subscribed by almost 57 times. In its mission to lead the development of real estate and tourism infrastructure in Ras Al Khaimah. RAK Properties aims to attract foreign investors of repute to launch state of the art projects, including luxurious hotels, resorts and malls. In doing so, RAK Properties serves as a catalyst for a dynamic property market in both Ras Al Khaimah and the wider United Arab Emirates.