Territory Service Incharge (Bathroom Solutions)

Job description / Role

POSITION:
• Territory Service Incharge (Bathroom Solutions)

COMPANY:
• A leading manufacturer and retailer of bathrooms, fittings, sanitary ware.

JOB LOCATION:
• Dubai.

JOB DESCRIPTION:
• Expand Service Network for bathroom products, fittings, sanitary wares in sync with business growth plans.
• Satisfactorily attend to Dealer customer care assistance requirement and organize satisfactory resolutions.
• Monitor & control the health status of service calls.
• Plan & organize project services.
• Plan & organize service camps.
• Be part of business development team for new distributor appointment or high value project pitches.
• Plan and Organize Open Market Plumber Training.
• Organize Open Market Plumber Site Plumber Training / Assistance (On Job Training)
• Monitor & ensure customer delight.
• Plan and organize spares inventory and keep track of it.
• Attend to escalation and ensure immediate redressal.
• Attend, authenticate & process material claims/commercials pertaining to Customer Care.
• Visit dealers on regular basis.
• Attend dealer, builder, architect etc. meets/exhibitions to represent Customer Care.
• Provide to HO details and product feedback.
• Organize to provide warranty certificates to dealers & projects.

Requirements

• Preferably Civil or Mechanical Engineer.
• Knowledge of construction plumbing and plumbing products.
• At least 2-3 years of experience in the bathroom products/MEP industry.
• Ability to troubleshoot plumbing and installation problems
• Technical/Customer Service background.
• Excellent communication skills.
• Dubai driving license is a must.

About the Company

Viva HR Consultants is a fast-growing service provider in the field of Human Resources and Recruitment Outsourcing. Located in Dubai, we provide a wide array of HR Services for businesses and individuals across the world.

We specialize in turning first assignments into successful long-lasting business partnerships. Our vision is to deliver quality products and services to clients across the globe. We take pride in our core values of Integrity and Confidentiality. We are a very customer-centric organization and our entire team works very hard to achieve our primary goal of "Customer Delight" which results in our customers and clients coming back to us for more. We also strongly believe in building long-term mutually beneficial business relationships. We never promise what we cannot deliver and we never compromise on quality.