Therapist

Job description / Role

At Fairmont, you are responsible to deliver professional massage therapy, body treatments, and aesthetic services offered at the Spa; ensuring maximum efficiency, safety, and uncompromising attention to Guests & Members. The Spa Therapist will provide courteous services to Guests & Members at all times, and have comprehensive knowledge and details of all spa treatments, products, facilities and services.

What is in it for you:

- Be a part of the Fairmont Flagship Hotel in the Middle East
- Experience the hustle of a dynamic, fast paced hotel located in the heart of the City's commercial district
- Take advantage of opportunities to be recognized for your professional contributions
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities like Planet 21.

What you will be doing:

- An ambassador of Fairmont Dubai by providing memorable Guest experiences
- Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning Guests
- Possess knowledge about all aspects of the spa's treatments and the facility to ensure Guests are provided with accurate information, and inquiries are responded to with complete details
- Maintain cleanliness of the facilities to ensure they are in peak sanitary conditions at all times
- Performs all massage, body treatments, and aesthetic services as certified or trained
- Ensure individualized Guest service through acknowledging and responding to needs and expectations
- Review Guest's medical history / waiver and all information in SpaSoft, prior to performing each treatment
- Maintain clean and neat work environment at all times ensuring equipment for body treatments and personal equipment is in safe working order
- Maintain proper supplies of professional products, towels, and other supplies in treatment rooms
- Possess thorough knowledge about all aspect of Spa's operations including telephone usage, Guest relations, retail sales, and spa services and facilities
- Assist Members and Guests with the use of sauna, steam, whirlpool, etc
- Handle Guest complaints and solves problems to the degree possible
- Work with related hotel departments to ensure efficiency in meeting Guest needs
- Contribute to the team environment by assisting Spa Colleagues in all areas
- Participate in the orientation and training of all Colleagues assigned to the spa
- Follow Occupational Health and Safety regulations

Requirements

Your experience and skills include:

- Must possess international qualifications for massage, face, and body therapy (CIBTAC, CIDESCO, ITEC, IHBC, etc.)
- Minimum of two-year experience in Spa industry or hospitality an asset
- Computer literacy in Windows, MS Office Suite, Fidelio PMS system, SpaSoft, and Micros is recommended
- Must possess outstanding Guest service skills, professional presentation and sophisticated verbal and written communication skills
- Must be Guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people

Your team and working environment:

At Accor, we are Heartists!
Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Fairmont DBI. Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.