Job closed
Ref: LP452-583
Job description / Role
Job Purpose
To manage all digital banking initiatives of the bank related to Trade Finance namely to a) design / develop products, c) implement & d) deliver such products to clients in a timely and efficient manner
Accountabilities
Implementation
- Handle the implementation of ProTrade sign-ups and other affiliated Trade front-end systems to end customers of the bank. Maintain customer sign-ups and STP transaction through-put at agreed rates for each financial year.
- Train customers on the all front-end systems and resolve all related queries from client and internal stakeholders.
- Support all users with all related MIS requirements
Product Development
- Design & develop products / solutions as per client needs in order to minimize transaction related manual work at both clients’ and bank’s end. Manage internal stakeholders to obtain buy-in for product development & roll out.
- Provide regular business updates on the growth of all digital channels, highlighting constrains and development requirements.
Policies, Processes, Systems and Procedures
- Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders
Self-Management
- Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance
Customer Service
- Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions
Requirements
Minimum Experience
At least 5 years of experience in Trade Finance. Experience in implementation of trade-front end systems either in a client facing role or a technology role is a must.
Minimum Qualifications
Bachelor’s Degree in relevant specialization
About the Company
ADCB is a full-service commercial bank offering a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate and currency derivatives, Islamic products, project finance, and property management services.