Posted
Ref: HP698-14307
Job description / Role
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Job description
The primary responsibility of this role is to identify training needs for the UAE National employees, develop comprehensive training plans, and impart training, implement effective training programs to enhance the skills, productivity, and quality of work of our Emirati staff.
What you will do:
- Conduct regular assessments to identify training needs for Emiratis and identify skill gaps
- Analyse performance metrics and feedback to determine specific areas for improvement
- Design and deliver comprehensive induction programs to equip new employees with the necessary knowledge and skills
- Provide ongoing training on product knowledge, underwriting and claims handling
- Design training modules for customer service, telephone effectiveness operations, and client handling
- Assess Emirati and support in their career development through personalized coaching and guidance
- Monitor and evaluate the effectiveness of training programs, making necessary adjustments for continuous improvement. Ensure accurate and up-to-date maintenance of training records for compliance and reporting purposes
- Ensure accurate and up-to-date maintenance of training records for compliance and reporting purposes
- Closely coordinate with training agencies on requirements and development
- Create engaging and effective training content for various programs
Requirements
Required skills to be successful:
- Outstanding written and oral communication in Arabic & English
- Strong interpersonal skills & analytical skills with high customer service orientation
- Excellent Insurance Sales training
- Excellent training skills
- Excellent dynamic personality with good communication skills
- Excellent presentation skills
What equips you for the role:
- Bachelor's degree (HR Business Administration)
- 5to 7 years' experience in a progressive organization (Including a minimum of 3 years of experience as trainer) with similar job responsibilities
- Knowledge on General Insurance and other lines of business
- Sales techniques and motivation of Emirati will be preferable additional quality
About Orient Insurance PJSC:
Orient Insurance Company commenced operations in 1982 as a part of the reputed Al-Futtaim Group and has since recorded a progressively steady growth. The Company is counted among the leaders in the UAE insurance market. Orient Insurance Company has a paid-up capital of AED 500 Million which is the highest in the insurance industry in UAE. With head office in Dubai, the company serves its clientele through an extensive branch network in Jebel Ali, Abu Dhabi, Al Ain, Sharjah and Ras Al Khaimah in UAE, Muscat in Sultanate of Oman and Bahrain.
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.