Ref: KP902-405

Job description / Role

Employment: Full Time


Let your career take off with the World's Leading Airline, Etihad Airways. Work in the forefront of the aviation industry, with the airline that has reimagined the flying experience through its pioneering products and services. This is a great position to join our Revenue division and help shape our Digital & eCommerce function.

If you would like to be involved in the beginning of a true transformational journey, now is the time to join our Digital & eCommerce function, with particular focus on revolutionizing the digital user experience for our guests. As the Etihad UX/UI Designer, you will research, ideate, design and implement the best digital experience for customers on digital platforms aligned with Customer Experience and Brand positioning.

In this role, you will:

- Design and deliver a Digital Experience implementation focusing on improving channel relevance and customer satisfaction.
- Drive continuous benchmark and research for best-in-class Digital Experience.
- Ability to carry out user research & summarise findings to present to senior management.
- Sketching, wireframing, visual designing and creating hi-fidelity interactive prototypes.
- Collaborate with product managers, developers & other stakeholders to understand requirement and goals

The position requires a creative skillset and intuitive capability with airline and travel competences. The designed solutions will enable a Digital best in class experience.

This role will also present an opportunity to act as a lead within our global Digital Experience team, with potential management opportunities, and working cross-functionally to drive and innovate the user experience moments that make a difference.


- Design & Implementation of Digital Experience
- Drive Research and benchmark to improve Digital Experience
- Prototype User Interface for Implementation teams
- Integrate Copy and Creativity on digital touchpoints
- Build user journeys based on data and digital simplicity
- Build and maintain web and app design systems


Education & Experience

- Minimum 4 years work experience as UX/UI Designer
- Airline experience is preferred but not mandatory
- A minimum of a Bachelor's degree

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad's codeshare partners, Etihad's network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world's leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.

About the Company

Etihad Airways is the National Airline of the United Arab Emirates. The airline was set up by a Royal Decree in July 2003, with Abu Dhabi, the capital of the UAE, as its hub. Etihad started commercial operations in November 2003.

With Etihad, everyone who flies with us is welcomed as our guest.

This simple credo illuminates everything we do, from big things like making sure that our fleet is one of the most advanced in the sky, to small touches like letting you choose the films you watch.

Were proud to be the National Airline of the United Arab Emirates. At the crossroads between Europe and Asia, our home reflects our commitment to bringing the world closer together - as does our highly cosmopolitan staff.

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