VAT Billing Manager

Job description / Role

Planning and organisation
- End to end accountability for timely execution of all VAT refund calculation.
- Pre and Post validation of VAT OCC / Adjustment upload in Billing.
- Provide pro-active and re-active support to all areas of the business, with a particular focus on VAT related queries.
- Be primary point of contact and provide subject matter expertise to cross functional teams on VAT billing from a business perspective.

Financial excellence (Budgets, revenue/profit and costs)
- Accountable and responsible for achieving company’s objective of minimizing customer impact by performing correct VAT refund.


Customer excellence (Internal/external customer engagement and relationship management)
- Responsible to highlight to the management critical incidences impacting customer experience or resulting in non-compliance to policy where appropriate
- Define and measure customer service standards for the teams in collaboration with the company’s service level agreements and KPIs
- Build strong and collaborative relationships with internal stake holders

Process excellence (Operational efficiency and risk management)
- Responsible for definition, design and implementation of any appropriate refund as per VAT Law in billing for all Postpaid customers.

Requirements

Minimum experience:
- Minimum 5 years of experience in a Billing Operations / Revenue Assurance role in Telecom / IT / Bank industry

Minimum education:
- Minimum Bachelor’s degree.

Knowledge and skills:
- MS SQL
- Unix
- MS Office ( Excel / Access – Expert)
- Previous working knowledge of working with BSCS and Siebel
- Strong analytical and presentation skills
- Strong communication/negotiation skills
- Excellent interpersonal and business writing skills
- Customer focused

About the Company

du is the new telecommunication services provider in the UAE. We are an integrated service provider offering voice, data, video and content services over fixed and mobile networks to residential and business customers.

du has three broad target segments:

Consumers: Focusing on individuals and households by offering mobile and fixed voice calling, Internet, data services and television. Businesses: Focusing on small to very large corporations and government agencies by offering integrated fixed and mobile business solutions including voice, data, content and applications as well as professional services.

Carriers: Focusing on providing carrier, international data networks and wholesale services to international operators, multinational corporations and telecom carriers.

The needs of our customers are our primary focus. Our aim is to provide new and innovative services that deliver a better customer experience.