Waiter

Job description / Role

Description - External Candidate

Job Purpose:
To attend to customer tables and to maximise sales by providing exceptional customer service, in a
professional and efficient manner, to all guests to ensure customer satisfaction

Functional Responsibilities:
- Ensure all guests receive positive and professional service to the highest standards to exceed the
customer's expectations.
- Take and process customer's orders in an accurate and timely manner.
- Follow sequence of service standards as per brand guidelines.
- Understand and anticipate customer needs, being attentive but not intrusive.
- Have a complete and thorough knowledge of all menu items in order to be able to describe and
recommend products to customers.
- Ensure food quality and consistency is delivered at all times to Brand guidelines and Company
standards.
- Manage the set up and close down of tables within section. Ensure tables are turned around and
ready with minimal delay.
- Maintain cleanliness and hygiene standards.
- Work within operational standards to ensure food and beverage preparation process remain within
Company and Municipality guidelines.
- Ensure all administration is completed accurately and in a timely manner, including customer
database cards
- Receive cash or payment in any authorized modes from customers. Issue receipts against purchases
and reconcile receipts with sales figures.
- Carry out additional tasks as instructed by management.

Key Performance Indicators (KPIs)
- Cost control /Waste reduction
- Adherence to work standards/operating standards ( e.g. hygiene, cleanliness, discipline etc)
- Timely completion/achievement of assigned work/targets
- Customer satisfaction/feedback (internal/external)

Requirements

Education
- Certification in Food and Beverage/ Catering would be an advantage

Experience:
- 2 years of relevant experience in the catering industry

Functional Skills:
- Able to communicate in English (verbal, reading and writing).
- Interest and enthusiasm for the hospitality industry

About the Company

Established in 1979, Al Tayer Group is a privately-held, diversified company with operations in 12 countries in the Middle East and beyond. With over 7,800 employees from 95 different nationalities, the Group has its headquarters in Dubai, UAE.

Al Tayer Group operates leading, quality-focused businesses in automobile sales and service, luxury and lifestyle retail, perfumes and cosmetics distribution, engineering as well as interiors contracting. The Groups portfolio includes several of the worlds leading brands such as Armani, Bvlgari, Banana Republic, Ford, Ferrari, Gucci, Gap, Harvey Nichols and Maserati. The Group operates over 180 stores across multiple markets in the Middle East. In addition, Al Tayer Group has investments in commercial real estate, contracting, supply chain management, precision tools manufacturing and travel agency services.