Posted
Ref: HP324-907
Job description / Role
Description - External Candidate
Job Purpose
- To attend to customer tables and to maximise sales by providing exceptional customer service, in a professional and efficient manner, to all guests to ensure customer satisfaction
Essential Roles and Responsibilities
Functional Roles and Responsibilities
- Ensure all guests receive positive and professional service to the highest standards to exceed the customer's expectations.
- Take and process customer's orders in an accurate and timely manner.
- Follow sequence of service standards as per brand guidelines.
- Understand and anticipate customer needs, being attentive but not intrusive.
- Have a complete and thorough knowledge of all menu items in order to be able to describe and recommend products to customers.
- Ensure food quality and consistency is delivered at all times to Brand guidelines and Company standards.
- Manage the set up and close down of tables within section. Ensure tables are turned around and ready with minimal delay.
- Maintain cleanliness and hygiene standards.
- Work within operational standards to ensure food and beverage preparation process remain within Company and Municipality guidelines.
- Ensure all administration is completed accurately and in a timely manner, including customer database cards
- Receive cash or payment in any authorized modes from customers. Issue receipts against purchases and reconcile receipts with sales figures.
- Carry out additional tasks as instructed by management.
Requirements
Job Requirements
Education/Certification and Continued Education
- Certification in Food and Beverage/ Catering would be an advantage
Years of Experience
- 2 years of relevant experience in the catering industry
About the Company
Established in 1979, Al Tayer Group is a privately-held, diversified company with operations in 12 countries in the Middle East and beyond. With over 7,800 employees from 95 different nationalities, the Group has its headquarters in Dubai, UAE.
Al Tayer Group operates leading, quality-focused businesses in automobile sales and service, luxury and lifestyle retail, perfumes and cosmetics distribution, engineering as well as interiors contracting. The Groups portfolio includes several of the worlds leading brands such as Armani, Bvlgari, Banana Republic, Ford, Ferrari, Gucci, Gap, Harvey Nichols and Maserati. The Group operates over 180 stores across multiple markets in the Middle East. In addition, Al Tayer Group has investments in commercial real estate, contracting, supply chain management, precision tools manufacturing and travel agency services.