Web and App Data Analyst

Job description / Role

About the role:

The successful candidate will be responsible for ensuring the capture, analysis and dissemination of marketing and user experience data to ensure teams across Corporate Communication Marketing & Brand (CCMB) can make real-time, data-driven decisions. Work closely with Strategic Planners, Customer Insights and Customer Strategy & Retention to identify data capture requirements and, along with inputs from relevant teams across the department, design and implement analytics solutions.

What you will do:

- Understand requirements for tracking, measurement and reporting across CCMB teams.
- Support teams across CCMB through proper tagging and tracking, developing the guidelines and frameworks and ensuring the correct setup by agencies, third parties and internal teams. Define and implement marketing taxonomy to track data in an accurate manner.
- Work closely with third parties, partners, suppliers, technology platforms and others to source data on performance of campaigns and programs. Ensure KPIs relevant to the CCMB teams can be tracked and measured, such that they can be used in-flight for optimization, post-campaign to gather learnings, or at the start of new campaigns/programs to develop strategies.
- Work with teams across CCMB to understand and develop measurement KPIs and set up tracking and measurement. Document measurement frameworks, KPI development and reporting inputs for reference by all teams within CCMB as needed.
- Build automated dashboards, reports and scorecards for self-service use across the CCMB department. Train and support teams across CCMB in understanding and utilizing the reports to make data-backed investment and marketing planning decisions.
- Support campaign planning and in-flight optimisation by providing relevant data to Strategic Planners to support recommendations in response to briefs.
- Develop predictive and forecasting models to support marketing planning and investment decisions across regions and channels.
- Facilitate A/B Testing, multivariate tests and impact analysis on product releases through proper analytics setup, tracking and reporting in order to inform data-driven decisions and successive iterations as needed.
- Monitor data quality, raising any quality issues with the appropriate teams within CCMB or externally to the vendors. Document and track these requests, updating impacted teams along the process.
- Maintain compliance to Emirates Group privacy principles and work with the Data Privacy Network Liaison within CCMB to ensure privacy and security of personal data is considered by design and default in all aspects of the role.

Requirements

Qualifications & Experience
This job might be for you if you have:

- Degree or Honours (12+3 or equivalent) preferably in Engineering, Digital Marketing, E-Commerce or equivalent. Google Analytics Certification highly desired.
- 5 years experience in digital marketing analytics in a global organization. Web, product or UX analytics.

You'll have an edge if you are:

- Advanced knowledge of UX analytics platforms such as heat and scroll mapping tools, and web tracking and reporting tools.
- Advanced knowledge of Google Analytics Tracking and reporting like conversion tracking, goals, segmentations, third party.
- Intermediate query writing skills and knowledge of SQL, Google Big Query, Google cloud platform etc.
- Intermediate understanding of different BI tools like Microstrategy and Tableau etc.
- A basic understanding of performance driven Digital Marketing Channels like Paid Search, Affiliate Marketing, Email Marketing, Display Marketing etc.
- Basic knowledge of advanced marketing analytics concepts like Multi-touch attribution, cross-device journeys, visitor cohorts etc.

What Emirates can offer you?

- A competitive salary, paid tax-free and reviewed annually
- 39 calendar days annual leave, plus public holidays
- Full relocation package, including flights, shipping and optional hotel accommodation on arrival
- Annual leave travel - return tickets home each year
- Private medical insurance
- Discounts on airline tickets for EK and partner networks
- Travel benefits and discounts for friends & family
- Education Support Allowance for children's education in Dubai or abroad

About the Company

A fast-growing international airline with one of the youngest fleets in the sky and more than 400 awards for excellence worldwide.