ZSystems Technical Consultant

IBM Middle East

Dubai, UAE

Posted
Ref: RP805-1174

Job description / Role

Employment: Full Time

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
Lab Services Consultant for MEA. Technical consultants with customer facing and deep technical skills in ZSystems able to fulfill customer demand that typically require 50% travel in MEA and other geos as required.

- Traveling to customers and timely executing the projects according to the DOU Work with customers, account teams, technical consultants, business partners, GTS and management and ensure client satisfaction.
- Encourage One Team approach.
- Develop and foster long-lasting relationships with clients, BPs, internal IBM teams, based on insight and knowledge of their current and future needs Planning, installing, implementing, integrating new, complex and unique solutions related to ZSystems technical administration
- Problem determination, skills transfer to customers, business partners and IBMers Documentation as part of services engagement at customer site or at IBM location
- Interface directly with the Customer, Sales, Marketing and Development
- Demonstrates leadership with external and internal clients to identify services engagement opportunities; provide proper Scope of Work definition and execute service projects Lead growth in new business areas, generate demand for services and assets Drive follow-on business from successful client engagements
- Post Engagement Sales Tips to STG Sales
- Feedback to Development about the product and services Drive on demand adoption.
- Be proactive and develop new services that meet brand, development and field needs.
- Proactively work with resource managers to identify the skills that are required to meet current and future needs for successful and timely deployment on opportunities utilizing those skills
- Dedication to Client success: Attain high client satisfaction supported by positive client feedback
- Create new client references Exhibit personal responsibility in all relationships; including, but not limited to, honoring all internal and external commitments in a timely manner, being proactive, being responsive and cooperative with clients, peers, management and other IBM organizations, and maintaining a positive, in control posture at all times
- Continuous self assessment and continue to develop and expand deep technical and client facing skills to provide increased value to clients and be recognized as a MEA wide expert.
- Get ready for the future challenges in line with WW IBM Strategy.
- Extend the range of offerings, capabilities, and improve business practices based on existing or potential market demand
- Continuously engage Sales and internal business units to build relationship and reputation. Help the brands to achieve their revenue and growth plans by engaging
the right Lab Service skill for their needs
- Timeously completing job in area of responsibility with a positive, can do attitude.
- Become trusted advisor for all internal and external clients
- Work to achieve full cost recovered status
- Ensure clarity via proper and timely communication Be an active member of the technical community (e.g., asset/ HW/education/skills/ICAP/Patent/Offering Development, Redbook/process)

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Requirements

Required Technical and Professional Expertise

- Technical Diploma
- At least 3 years experience in Developing Systems ZOS, Linux and ZVM
- At least 3 years of experience in Advising Technical Solution Sales
- At least 3 years of experience in Performing Solution Integration.
- At least 3 years experience in Oral Communication Skills
- At least 3 years experience in Deep Technical Skills
- At least 3 years experience in Security and advance ZSystems technical skills.
- English: Fluent

Preferred Technical and Professional Expertise

- Associate's Degree/College Diploma
- At least 3 years of experience in Developing ZSystems technical config.
- At least 3 years experience in Advising Technical Solution Sales
- At least 3 years experience in Performing Solution Integration
- At least 3 years of experience in Oral Communication Skills.

About the Company

For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region's technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

Reinvention is a keyword in the company's history and, today, IBM is much more than a "hardware, software, services" company. IBM is now emerging as a cognitive solutions and cloud platform company.