This course provides the business or tourism professional with working knowledge of the essential concepts and skills required for developing operating and sustaining a tourism industry. It is geared towards persons interested in ensuring that tourism projects are not only successful but longstanding. As such it introduces basic concepts and issues in the industry and explores the different ways to plan implement a profitable tourism project and improve and resolve issues associated with existing tourism projects or industries. As well this course looks at the philosophies involved in tourism marketing managing customer relationships and maximizing the human capital of your organization. Finally the course looks at issues of professional development which are essential for success in this dynamic industry.
Who should take this course
The course is recommended for anyone who works in any sector of the tourism and hospitality industry.
Introduction to Tourism:
What is Tourism. The Tourism System Resources. Attraction Destination. Demand Travel. Business of Tourism. Tourism Resources Industries affected by Tourism. Marketing and Advertising Transportation. Hotel / Accommodations. Restaurant Retail Real Estate. Medical & Emergency Services. Police Services and the Law. Waste Management Transportation. Demand for Tourism. Demand for Tourism Population. Travel propensity. Determinants of Travel Propensity. Tourist Demand Classification. Financial Aspects of Tourism Demand. Tourist Motivation. Factors preventing persons from tourist activities. Ways of Measuring Tourism Demand. Tourism Management. Financial Management Human Resource Management. Marketing Management. Operations Management Risk Management. Customer Service in Tourism.
What Is Customer Service? Developing a Customer-Centric Mindset. Who Are Your Customers? External Customers. When & Where Does Customer Service Take Place? The Need for Customer Service. What Does Customer Service Mean To You? Developing a Customer Friendly Attitude, Excitement is Contagious. Communication Skills in Tourism. Developing Effective Communication Skills, Non-Verbal Communication Skills.
Body Language. Key Body Language Aspects. Eye Contact. Facial Expressions. Body Posture. Verbal Communication Skills. The Choice of Words. Cross-Cultural Challenges. Responsibility of the Cross-Cultural. Communicator Presenting a Professional Image.
About Course Provider
London Training for Excellence offer a wide range of training courses in London for organisations and individuals who wish to advance their skills and knowledge in the business world. With a great training centre in London, London TFE have everything that is needed to understand the basic needs of a business. Each course focuses on the ‘real-life’ issues a business could face and how to tackle them with ease.
London TFE have a team of enthusiastic leaders and instructors who share a passion for education and want to deliver that same passion to every individual who wish to take a business to succession. Each training courses London encourages individual to aim high and reach their full potential.
How to enroll?
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