IT Managed Services Engineer

Job description / Role

We are looking for an experienced and tech-savvy hands-on IT Support Engineer to join our IT Managed Services team based in Media City, Dubai.

The ideal candidates must have at least 4 years of IT experience and possess these technical skills:
- Microsoft admin experience (SPO, Exchange, Office 365 dashboards) to manage various client email environment. Support will include (but not limited to):
• New tenant setup and tenant migrations
• User account creation, Azure AD Management
• Domain setup (MX records and linking to 0365)
• Domain issues diagnosis
• Exchange account issues tracking and resolution.
• OneDrive setup, SharePoint Setup/management
• 365 and SharePoint Security/dynamic groups
• Intune setup and MDM management

- Networking skills to manage:
• Sonicwall and Fortigate firewalls, Edge router, UDM (Unifi Dream machine), FireWatch, Mikrotik routers and other professional grade routers and access points.
• Switch management and diagnosis
• VPN Setup and Management, Conditional access on firewalls

- Windows Server Administration:
• Server OS Setup - Windows (and Linux is an advantage)
• Server services setup and monitoring - DNS/DHCP/Hyper-v/Windows Backup
• Server Diagnosis
• Server Clustering and failover
• Server Virtualization - Hyper-v, VM Ware, Virtual box
• Server hardware installation/diagnosis
• NAS Setup and management (Synology/Qnap)
• Raid configuration both servers and NAS

- Backup Configuration and Management:
• Nakivo, Veeam, Skykick knowledge and experience is an advantage.
• Printer/ Scanner setup and Management
• Desktop and Laptop Support – Hardware and Software
• Security
• Antivirus management
• Email Security platforms – Mimecast, Mail Assure
• Excellent Communication with fluent English.
• Strong problem-solving skills and a good attitude towards work and clients.
• Experience with the below is an added advantage.
• Mac Environment
• IP Telephony – Avaya, Grandstream
• CCTV – Hikvision
• UAE Driving License

Requirements

The ideal candidates must have at least 4 years of IT experience and possess these technical skills:

• Microsoft administrator skills
• Networking skills
• Windows Server Administration
• Mac OS Support
• Hardware and Software Support
• Printer Management skills
• Windows Management skills

About the Company

Kew Solutions create technology solutions and support services for all industries with specialist expertise and experience in the Executive Search and Formula One. Annual maintenance contracts, software application support, Microsoft cloud solutions, email solutions, networks and hosting, we offer all the technology products and services our customers need.

With over 20 years’ experience providing IT Solutions to the corporate marketplace we know our clients well and have long-standing relationships. We also partner with other service providers to ensure we can offer the most up to date solutions at the best price.

We promise to deliver a vital service and deliver it well. We’re committed to responding quickly, not using technical jargon, delivering on our promises and always leaving our clients happy. We want to be part of your team helping you deliver the best service possible to your clients.