Senior Technical Engineer – IT CRM & Customer Engagement

Job description / Role

Charterhouse is working with a leading organization based in Dubai, who is actively seeking a highly skilled Senior Technical Engineer specializing in CRM and Customer Engagement solutions. Renowned for its commitment to innovation and excellence in aviation services, the company offers an exciting opportunity to work in a dynamic and multicultural environment.

The Senior Technical Engineer will be responsible for designing, developing, and supporting CRM and Customer Engagement solutions. This pivotal role will lead technical design and development efforts, customize CRM platforms such as Salesforce, Microsoft Dynamics, and HubSpot.

Additionally, this role will also coordinate with solution architects to ensure robust, scalable, and high-quality solutions aligned with IT standards. This Engineer will formulate integration strategies, oversee software engineering teams, and advocate for automation and lean principles in software development processes.

Requirements

To be considered for this role, the successful candidate should possess a Bachelor’s Degree in Information Technology, Computer Science, or a related field, with a minimum of 5 years of experience in designing, implementing, and supporting CRM systems. Preferred candidates will have at least 8 years of relevant experience, particularly in the airline industry and multicultural environments. Proficiency in CRM platforms such as Salesforce, Microsoft Dynamics, and HubSpot, along with strong programming skills (e.g., Apex, Java, JavaScript) is essential.

Our client is looking for someone who can demonstrate core competencies including customer focus, teamwork, effective communication, personal accountability, resilience, and flexibility. Compliance with Information Security Requirements (ISR) policies is mandatory, ensuring diligent reporting and adherence to guidelines in day-to-day business operations.

About the Company

The Charterhouse brand and business was launched in Dubai and the Middle East in April 2004 by a team of international recruiters and management consultants, after its inception in Sydney, Australia in September 2003. Charterhouse Middle East is now positioned as the leading regional recruiter within its area of disciplines and functional markets.

Charterhouse offers professional and bespoke contingency and retained search services to all sectors of the market. Service quality is guaranteed, thanks to a particular focus on flexibility. Charterhouse was the first international search and selection business to establish Dubai as its base. The growth in the Middle East region has been mirrored by Charterhouse globally, with offices now in Qatar, Hong Kong, Singapore, Melbourne and Sydney.