Technical Support - MPS (Managed Print Service)

Job description / Role

Role Title: Technical Support-MPS (Managed Print Service)
Role Type: Outsourced, Full Time, Long Term
Work location: Dubai, UAE
Required Date of Joining: 1st April 2024
Benefits: Visa and medical insurance

Experience:
• 3 years of experience in technical support with min. 1 year experience in Print Management solutions
• Customer facing, Field service experience

Key Responsibilities:
• Understand the IT Infrastructure of customer and associated Managed Printing Solution concepts.
• Support pre-sales team in defining scope of work, preparing solution design diagram and solution pre-requisites
• Understand technical, operational & security requirements of customer and conduct Proof of Concept
• Installation and implementation of Print Management Solutions
• Conduct admin training for end customer
• Troubleshooting and onsite support at client site as per agreed SLA
• Proactively identifying and addressing potential problems to minimize downtime and disruptions.
• Lead testing to ensure the solution performs as designed.
• Deliver polite and friendly customer interactions while providing exceptional technical support
• Participate in training sessions, workshops, and certification programs to expand expertise in MPS solutions and related technologies.
• Service escalation to OEM

Requirements

Qualifications:
• Bachelor's degree in information technology, computer science, or related field preferred.
• Proven experience in technical support roles, preferably within the managed print services industry.
• Proficiency in troubleshooting printing devices and associated software applications.
• Strong knowledge of printing technologies, network protocols, on premise and cloud installations and connectivity standards
• Familiarity with print management software like Equitrac, Papercut, SafeQ, MyQ etc.
• Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and effectively to clients and internal teams.
• Certifications in relevant technologies (e.g., MPS certifications, Network and IT infrastructure etc.) are a plus.

About the Company

Founded in 2001, Ultimate HR Solutions bears the market reputation of being a complete HR Services provider, precise and pro-active in locating and managing human resources. Our client-friendly process and human capital infrastructure allows us to service ever changing client requirements in an efficient and effective manner. With comprehensive experience servicing world-class clientele and top-caliber candidates across a wide spectrum of industries, we measure our success through our growing list of satisfied clients. UHRS started with humble beginnings as a preferred recruitment partner, and from there branched out into outsourcing/ contract staffing.